<p><strong>What role you will play in team:</strong> You'll be the first point of contact for our clients, providing technical support and resolving issues.</p><p><strong>What you will do:</strong> You'll troubleshoot technical problems, answer client queries, and provide solutions in a timely and efficient manner.</p><p><strong>Key responsibility:</strong><ul><li>Provide first-level technical support to clients via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues.</li><li>Document and track client issues and resolutions.</li><li>Maintain knowledge base articles and FAQs.</li><li>Escalate complex issues to senior support staff.</li><li>Meet service level agreements (SLAs).</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree or equivalent experience in a related field.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with ticketing systems.</li><li>Knowledge of common software applications.</li><li>Ability to work independently and as part of a team.</li><li>Passion for providing excellent customer service.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career advancement.</li><li>Supportive and collaborative work environment.</li><li>Medical insurance, paid time off, and other employee benefits.</li><li>Work-life balance and flexible work arrangements.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day involves responding to client inquiries, troubleshooting technical issues, documenting resolutions, and collaborating with team members.</p>