<p><b>What role you will play in team:</b> You will be part of a team responsible for providing 24/7 support to our clients, troubleshooting IT issues and ensuring seamless operations. You will work closely with other team members to resolve problems and improve service levels.</p><p><b>What you will do:</b> This role involves troubleshooting IT issues, providing technical support, monitoring systems, and working on incident resolution.  You'll collaborate with colleagues and clients to maintain high levels of IT service.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to users via phone, email, and chat.</li><li>Troubleshoot and resolve IT issues related to hardware, software, and network connectivity.</li><li>Monitor IT systems and identify potential problems proactively.</li><li>Follow established incident management procedures to resolve problems efficiently.</li><li>Maintain accurate records of incidents, resolutions, and service requests.</li><li>Collaborate with other teams to resolve complex issues.</li><li>Maintain a high level of customer satisfaction.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>0-1 years of experience in IT support or a related field.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Knowledge of IT infrastructure, operating systems, and networking concepts.</li><li>Experience with IT ticketing systems.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development within a global IT leader.</li><li>Comprehensive health insurance coverage.</li><li>Paid time off and holidays.</li><li>Employee assistance programs.</li></ul></p><p><b>A Day in the Life:</b> A typical day will involve responding to user requests, troubleshooting technical issues, and escalating complex problems, while ensuring high levels of customer satisfaction.</p>