<p><strong>What role you will play in team:</strong> You'll be the first point of contact for our clients, providing technical and operational support. Your communication skills are key!</p><p><strong>What you will do:</strong> You will troubleshoot issues, provide solutions, and escalate complex problems. You’ll also document issues and solutions.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to clients via phone and email</li><li>Troubleshooting technical issues</li><li>Documenting solutions and processes</li><li>Escalating complex issues to senior staff</li><li>Maintaining detailed records of client interactions</li><li>Meeting client satisfaction targets</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in IT or related field</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving skills</li><li>Experience with ticketing systems</li><li>Knowledge of software applications</li><li>Ability to work under pressure</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary</li><li>Health insurance</li><li>Paid time off</li><li>Professional development opportunities</li><li>Friendly work environment</li></ul></p><p><strong>A Day in the Life:</strong>  You’ll start by reviewing client tickets, prioritizing based on urgency.  The day will involve resolving issues, documenting solutions, and communicating effectively with clients.  You'll aim to ensure high customer satisfaction.</p>