<p><b>What role you will play in team:</b> You will be part of a team providing technical support to end-users, resolving issues and ensuring system stability.</p><p><b>What you will do:</b> You will troubleshoot problems, provide solutions, and document processes to improve support efficiency.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to end-users via phone, email, and chat.</li><li>Diagnose and resolve technical issues related to hardware, software, and networks.</li><li>Document troubleshooting steps and solutions.</li><li>Escalate complex issues to senior engineers.</li><li>Maintain and update support documentation.</li><li>Contribute to process improvements within the support team.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or a related field (preferred).</li><li>Excellent communication and problem-solving skills.</li><li>Experience with troubleshooting computer systems.</li><li>Knowledge of networking concepts.</li><li>Ability to work independently and in a team.</li><li>Customer service oriented approach.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career development and growth.</li><li>A collaborative and supportive work environment.</li><li>Medical and other benefits.</li></ul></p><p><b>A Day in the Life:</b>  Troubleshooting technical issues, providing support to users, documenting processes and improving support efficiency.</p>