<p><b>What role you will play in team:</b> Provide technical support to clients, resolving technical issues and ensuring client satisfaction.</p><p><b>What you will do:</b> Troubleshoot technical issues, provide remote support, document solutions.</p><p><b>Key responsibility:</b><ul><li>Providing technical support to clients via phone, email, and chat</li><li>Troubleshooting and resolving technical issues</li><li>Documenting solutions and knowledge base articles</li><li>Escalating complex issues to senior engineers</li><li>Maintaining client satisfaction</li><li>Meeting service level agreements (SLAs)</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field</li><li>Excellent communication and problem-solving skills</li><li>Experience with technical support</li><li>Knowledge of various operating systems and software</li><li>Ability to work independently and as part of a team</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary</li><li>Comprehensive benefits package</li><li>Opportunities for career growth</li><li>Collaborative and supportive work environment</li><li>Work-life balance</li></ul></p><p><b>A Day in the Life:</b> Answer client queries, resolve technical issues, document resolutions, and improve knowledge base.</p>