<p><b>What role you will play in team:</b> You will provide technical support to our customers, resolving their issues efficiently and effectively.</p><p><b>What you will do:</b> You will troubleshoot technical problems, answer customer queries, and ensure customer satisfaction.</p><p><b>Key responsibility:</b><ul><li>Providing technical support to customers via phone, email, and chat</li><li>Troubleshooting technical issues and resolving customer problems</li><li>Documenting customer interactions and resolving issues</li><li>Maintaining knowledge base articles and FAQs</li><li>Escalating complex issues to senior support staff</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in a related field or equivalent experience</li><li>Excellent communication and interpersonal skills</li><li>Experience with troubleshooting technical issues</li><li>Strong problem-solving and analytical skills</li><li>Ability to work independently and as part of a team</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Opportunities for career growth and development</li><li>Comprehensive training program</li><li>Health insurance</li><li>Paid time off</li></ul></p><p><b>A Day in the Life:</b> Your day will involve assisting customers, resolving technical issues, and ensuring customer satisfaction. You will be working in a fast-paced environment, providing timely support to our customers.</p>