<p><b>What role you will play in team:</b> Provide technical support to clients, resolving issues and ensuring customer satisfaction.</p><p><b>What you will do:</b> You will diagnose and solve technical problems, provide remote support, and document solutions.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, and remote access.</li><li>Diagnose and resolve technical issues.</li><li>Document solutions and create knowledge base articles.</li><li>Maintain high customer satisfaction levels.</li><li>Collaborate with other engineers to resolve complex issues.</li><li>Escalate issues to senior engineers when necessary.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field.</li><li>Experience providing technical support in a professional setting.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in troubleshooting software and hardware issues.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>Comprehensive training program.</li><li>Positive and collaborative work environment.</li></ul></p><p><b>A Day in the Life:</b> A day includes troubleshooting customer issues, documenting solutions, collaborating with colleagues, and continuously improving technical skills.</p>