<p><b>What role you will play in team:</b> Provide technical support to clients, resolving issues and ensuring client satisfaction.</p><p><b>What you will do:</b> Diagnose and resolve technical problems, provide guidance to clients, and maintain accurate records of support interactions.</p><p><b>Key responsibility:</b><ul><li>Provide first and second-level technical support to clients.</li><li>Diagnose and resolve technical issues via phone, email, and chat.</li><li>Maintain accurate records of support interactions.</li><li>Escalate complex issues to senior support staff.</li><li>Contribute to knowledge base articles and documentation.</li><li>Meet or exceed client satisfaction goals.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field (preferred).</li><li>Excellent communication and problem-solving skills.</li><li>Experience with troubleshooting computer hardware and software.</li><li>Knowledge of networking concepts.</li><li>Ability to work independently and as part of a team.</li><li>Strong customer service skills.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Comprehensive training and development opportunities.</li><li>Opportunities for career advancement.</li><li>A fast-paced and rewarding work environment.</li></ul></p><p><b>A Day in the Life:</b>  Resolve client issues, maintain documentation, provide excellent customer service, and collaborate with the team to deliver outstanding support.</p>