<p><b>What role you will play in team:</b> You will provide first and second level support to our clients, resolving technical issues and ensuring their satisfaction.</p><p><b>What you will do:</b> You will troubleshoot technical problems, provide guidance, and escalate issues as needed.  You'll be a vital link between our clients and our engineering team.</p><p><b>Key responsibility:</b><ul><li>Provide first and second-level technical support to clients via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues.</li><li>Document and track all support interactions.</li><li>Escalate complex issues to senior support engineers.</li><li>Maintain accurate records of client interactions.</li><li>Contribute to improving our support processes and knowledge base.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or a related field.</li><li>Experience with IT help desk or technical support.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in troubleshooting software and hardware issues.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Comprehensive training and development programs.</li><li>Work-life balance.</li><li>Employee recognition programs.</li></ul></p><p><b>A Day in the Life:</b>  A typical day will involve answering client calls, troubleshooting technical problems, documenting issues, and coordinating with other team members to provide effective solutions.</p>