<p><b>What role you will play in team:</b> You will provide technical support to our employees, resolving IT-related issues and ensuring business continuity.</p><p><b>What you will do:</b> You will troubleshoot technical problems, provide guidance, and escalate complex issues to senior engineers.</p><p><b>Key responsibility:</b><ul><li>Provide first and second-level technical support to employees via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues related to hardware, software, and network.</li><li>Document and track support interactions using ticketing system.</li><li>Escalate complex issues to senior support engineers.</li><li>Maintain accurate records of support interactions.</li><li>Contribute to knowledge base and documentation.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or a related field.</li><li>1-2 years of experience in IT support.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Knowledge of Windows, macOS, and common software applications.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits.</li><li>Opportunities for career development.</li><li>Health insurance and retirement plan.</li><li>Professional development programs.</li><li>Employee assistance program.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves handling IT support requests, diagnosing problems, providing solutions, and maintaining communication with employees.</p>