<p><strong>What role you will play in team:</strong> Provide excellent customer service support and resolve customer queries effectively.</p><p><strong>What you will do:</strong> Handle customer inquiries via phone, email and chat, providing timely and accurate information regarding policies and claims.</p><p><strong>Key responsibility:</strong><ul><li>Answer customer inquiries regarding policies, claims, and other insurance-related matters.</li><li>Resolve customer complaints and escalate complex issues to relevant departments.</li><li>Maintain accurate records of customer interactions.</li><li>Process customer requests such as policy changes and address claim requests.</li><li>Adhere to customer service standards and procedures.</li><li>Contribute to improving customer service processes.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree (preferred).</li><li>0-1 year of experience in customer service (preferred).</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving skills.</li><li>Patience and empathy in handling customer issues.</li><li>Proficiency in relevant software and systems.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth.</li><li>Positive work environment.</li><li>Comprehensive training program.</li></ul></p><p><strong>A Day in the Life:</strong>  A day involves handling customer inquiries and complaints, navigating the company's system to address customer needs, and collaborating with other departments.</p>