<p><strong>What role you will play in team:</strong> You'll be the first point of contact for our clients, ensuring they receive excellent support and service.</p><p><strong>What you will do:</strong> You'll answer client inquiries, resolve issues, and provide excellent customer support.</p><p><strong>Key responsibility:</strong><ul><li>Answer client inquiries via phone, email, and chat.</li><li>Resolve client issues and complaints in a timely and efficient manner.</li><li>Provide information on life insurance products and services.</li><li>Maintain accurate client records and update the CRM system.</li><li>Escalate complex issues to appropriate departments.</li><li>Maintain a high level of customer satisfaction.</li><li>Adhere to company policies and procedures.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree or equivalent experience.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Patience and empathy.</li><li>Proficiency in using customer service software.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and professional development.</li><li>Supportive and positive work environment.</li><li>Health insurance and other employee benefits.</li></ul></p><p><strong>A Day in the Life:</strong> You'll be spending your day answering client calls, emails, and chats, providing information, resolving issues, and maintaining records.</p>