<p><b>What role you will play in team:</b> You will be the first point of contact for our clients, providing excellent customer service and resolving inquiries related to their insurance policies. Your communication skills and problem-solving skills are critical.</p><p><b>What you will do:</b> Answer phone calls, respond to emails, and resolve customer issues effectively and efficiently. You'll also maintain accurate records of client interactions.</p><p><b>Key responsibility:</b><ul><li>Answering customer inquiries via phone and email.</li><li>Providing excellent customer service and resolving issues effectively.</li><li>Maintaining accurate records of client interactions.</li><li>Processing policy changes and updates.</li><li>Escalating complex issues to the appropriate team members.</li><li>Adhering to company policies and procedures.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving skills.</li><li>Proficiency in MS Office Suite.</li><li>Ability to work independently and as part of a team.</li><li>Experience in customer service (preferred).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Positive and supportive work environment.</li><li>Health insurance and other employee benefits.</li><li>Paid time off and holidays.</li></ul></p><p><b>A Day in the Life:</b> Your day involves answering customer inquiries, providing solutions, documenting interactions, and ensuring a positive client experience.  You'll be working in a fast-paced environment that requires quick thinking and efficient problem-solving skills.</p>