<p><strong>What role you will play in team:</strong> You'll be the first point of contact for customers, providing exceptional support and resolving their queries efficiently.</p><p><strong>What you will do:</strong> You'll handle inbound calls, emails, and chats, ensuring a positive customer experience.</p><p><strong>Key responsibility:</strong><ul><li>Respond to customer inquiries via phone, email, and chat.</li><li>Resolve customer issues and complaints efficiently and effectively.</li><li>Provide accurate information about insurance products and services.</li><li>Maintain accurate records of customer interactions.</li><li>Escalate complex issues to the appropriate team members.</li><li>Contribute to the improvement of customer service processes.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in any discipline.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and customer service skills.</li><li>Proficiency in using customer relationship management (CRM) systems.</li><li>Ability to work independently and as part of a team.</li><li>Knowledge of the insurance industry (preferred).</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and advancement.</li><li>A supportive and collaborative work environment.</li><li>Health insurance and other employee benefits.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day will involve answering customer inquiries, resolving issues, and providing support through various channels. You will also work with your team members to continuously improve the customer experience.</p>