<p><b>What role you will play in team:</b> You will provide technical support to our clients, resolving technical issues and ensuring smooth operation of our platform.</p><p><b>What you will do:</b> You will troubleshoot problems, provide technical assistance, and document solutions, contributing to the overall satisfaction of our clients.</p><p><b>Key responsibility:</b><ul><li>Troubleshooting technical issues via phone, email, and chat.</li><li>Providing technical assistance to clients.</li><li>Documenting solutions and knowledge base articles.</li><li>Collaborating with other support engineers.</li><li>Escalating complex issues to senior engineers.</li><li>Maintaining a high level of client satisfaction.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or a related field.</li><li>Experience with troubleshooting technical issues.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li><li>Knowledge of IT support best practices.</li><li>Experience with ticketing systems is preferred.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and growth.</li><li>A fast-paced and dynamic work environment.</li><li>Opportunities to work with cutting-edge technology.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves resolving technical issues, providing technical assistance to clients, and ensuring high client satisfaction.</p>