<p><b>What role you will play in team:</b> You'll provide technical support to our clients, resolving issues and ensuring their satisfaction. Your expertise will be vital in maintaining smooth operations.</p><p><b>What you will do:</b> You'll troubleshoot technical issues, provide guidance, document solutions, and ensure timely resolution of client problems. Excellent communication is crucial.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues.</li><li>Document solutions and create knowledge base articles.</li><li>Maintain client satisfaction by providing prompt and effective support.</li><li>Work with other teams to escalate complex issues.</li><li>Maintain up-to-date knowledge of company products and services.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field.</li><li>Experience providing technical support.</li><li>Excellent communication and problem-solving skills.</li><li>Proficiency in troubleshooting various technical issues.</li><li>Experience working with ticketing systems.</li><li>Ability to work independently and in a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>A collaborative and supportive work environment.</li><li>Comprehensive training and development programs.</li><li>Performance-based incentives.</li></ul></p><p><b>A Day in the Life:</b> A typical day includes addressing client inquiries, troubleshooting technical problems, documenting solutions, and collaborating with team members to provide seamless support. </p>