<p><b>What role you will play in team:</b> Provide technical support to clients, resolving technical issues and ensuring customer satisfaction.</p><p><b>What you will do:</b> Troubleshoot technical problems, provide solutions, and document resolutions efficiently.</p><p><b>Key responsibility:</b><ul><li>Provide remote technical support to clients.</li><li>Troubleshoot and resolve technical issues.</li><li>Document resolutions and maintain knowledge base.</li><li>Escalate complex issues to senior support engineers.</li><li>Maintain high levels of customer satisfaction.</li><li>Adhere to service level agreements.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field.</li><li>Experience in providing technical support.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in IT ticketing systems.</li><li>Experience with various operating systems.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits.</li><li>Professional development opportunities.</li><li>Opportunities for career growth.</li><li>Health insurance coverage.</li><li>Performance-based incentives.</li></ul></p><p><b>A Day in the Life:</b> You will spend your day resolving client issues, documenting solutions, and collaborating with colleagues to ensure seamless client support.</p>