<p><strong>What role you will play in team:</strong> You’ll be a critical part of our operations team, ensuring smooth daily functions and excellent customer service within our banking operations.</p><p><strong>What you will do:</strong> This role involves resolving customer queries, processing transactions, and ensuring adherence to operational procedures.</p><p><strong>Key responsibility:</strong><ul><li>Resolve customer queries and complaints efficiently and effectively.</li><li>Process transactions accurately and in a timely manner.</li><li>Ensure compliance with banking regulations and procedures.</li><li>Maintain accurate records and documentation.</li><li>Identify and report operational issues or discrepancies.</li><li>Collaborate with other teams to improve operational efficiency.</li><li>Assist in the implementation of new operational procedures.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Commerce, Banking or a related field.</li><li>1-2 years of experience in banking operations or a customer service role.</li><li>Strong understanding of banking regulations and procedures.</li><li>Excellent communication and customer service skills.</li><li>Proficiency in Microsoft Office Suite.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career progression.</li><li>Medical, Paid Time Off, and other benefits.</li><li>Stable and secure employment within a well-established bank.</li><li>Collaborative and supportive team environment.</li></ul></p><p><strong>A Day in the Life:</strong> A day involves responding to customer queries, processing transactions, ensuring regulatory compliance, and collaborating with colleagues to maintain smooth operations.</p>