<p><b>What role you will play in team:</b> You'll provide technical support to our clients regarding HR software and systems.</p><p><b>What you will do:</b> You'll troubleshoot technical issues, answer client queries, and document solutions.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues.</li><li>Document solutions and create knowledge base articles.</li><li>Maintain accurate records of client interactions.</li><li>Collaborate with other support staff to resolve complex issues.</li><li>Escalate issues to senior support staff as needed.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or a related field.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with HR software and systems is preferred.</li><li>Strong technical aptitude.</li><li>Ability to work independently and as part of a team.</li><li>Experience with ticketing systems.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and growth.</li><li>Positive and supportive work environment.</li><li>Health insurance and other employee benefits.</li><li>Paid time off and holidays.</li></ul></p><p><b>A Day in the Life:</b> Your day will be spent resolving client issues, ensuring efficient functionality of HR systems. You’ll collaborate with colleagues to develop solutions and enhance client experience.</p>