<p><b>What role you will play in team:</b> You'll provide technical support to our clients, resolving their issues efficiently and effectively.</p><p><b>What you will do:</b> You'll diagnose and resolve technical issues, providing excellent customer service.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, and chat</li><li>Diagnose and resolve technical issues</li><li>Maintain accurate records of support interactions</li><li>Escalate complex issues to senior support staff</li><li>Contribute to the improvement of support processes</li><li>Meet customer satisfaction targets</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or a related field</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving and analytical skills</li><li>Experience with troubleshooting technical issues</li><li>Knowledge of IT support best practices</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits</li><li>Comprehensive health insurance</li><li>Opportunities for professional development</li><li>Paid time off</li><li>A positive and collaborative work environment</li></ul></p><p><b>A Day in the Life:</b>  A typical day involves responding to support tickets, troubleshooting issues, providing solutions to customers, and collaborating with colleagues to solve complex problems.</p>