<p><b>What role you will play in team:</b> You will be the first point of contact for our customers providing technical support and resolving their issues effectively.  You'll be a key member of our customer support team.</p><p><b>What you will do:</b>  You will handle incoming support requests via phone, email, and chat, troubleshoot technical problems, provide solutions, and escalate complex issues to senior staff.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to customers via phone, email, and chat</li><li>Troubleshoot and resolve technical issues</li><li>Document troubleshooting steps and solutions</li><li>Maintain knowledge base articles and FAQs</li><li>Escalate complex issues to senior staff</li><li>Meet customer service level agreements (SLAs)</li><li>Maintain a positive and professional attitude</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or a related field</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving and analytical skills</li><li>Experience with troubleshooting technical issues</li><li>Ability to work independently and as part of a team</li><li>Proficiency in using support ticketing systems</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Opportunities for career advancement</li><li>On-the-job training and development</li><li>Positive and supportive work environment</li></ul></p><p><b>A Day in the Life:</b> A day will involve handling numerous support requests, troubleshooting technical issues, providing solutions, and collaborating with colleagues to resolve complex problems and ensuring customer satisfaction.</p>