<p><b>What role you will play in team:</b> Provide technical assistance and support to end-users, ensuring smooth operations and issue resolution.</p><p><b>What you will do:</b> Troubleshoot IT issues, provide technical guidance, and document resolutions.</p><p><b>Key responsibility:</b><ul><li>Provide first and second-level technical support to end-users.</li><li>Troubleshoot and resolve IT issues.</li><li>Provide technical guidance and training to users.</li><li>Maintain accurate records of support tickets and resolutions.</li><li>Ensure compliance with IT security policies.</li><li>Collaborate with other IT support teams.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field.</li><li>Experience in providing technical support.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Knowledge of IT hardware and software.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with ticketing systems is preferred.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits.</li><li>Opportunities for professional development.</li><li>Comprehensive health insurance.</li><li>Paid time off and holidays.</li><li>Employee discount program.</li></ul></p><p><b>A Day in the Life:</b> Your day will involve resolving IT issues, assisting users, and documenting resolutions. You'll work independently and as part of a team to ensure a productive and efficient IT environment.</p>