<p><b>What role you will play in team:</b> You will be a vital member of our support team, resolving technical issues for our users and ensuring a positive user experience.</p><p><b>What you will do:</b> You will troubleshoot technical problems, provide solutions, document issues, and contribute to improving our support processes.  Excellent communication is key.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to users via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues related to our music platform.</li><li>Document troubleshooting steps and solutions.</li><li>Maintain a high level of customer satisfaction.</li><li>Collaborate with other engineers to resolve complex issues.</li><li>Contribute to the improvement of our support processes.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or a related field.</li><li>Experience in providing technical support.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with ticketing systems.</li><li>Familiarity with music streaming platforms is a plus.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career growth.</li><li>A dynamic and innovative work environment.</li><li>Access to Amazon's employee resources and benefits.</li><li>A chance to contribute to a global music platform.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves resolving user issues, providing technical guidance, documenting solutions, collaborating with colleagues, and improving support processes.</p>