<p><strong>What role you will play in team:</strong> Provide technical support to clients and resolve technical issues efficiently.</p><p><strong>What you will do:</strong> Diagnose and solve problems, and provide excellent customer service.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to clients via phone, email, and chat.</li><li>Diagnose and resolve technical issues.</li><li>Maintain detailed records of support cases.</li><li>Follow established procedures to resolve issues quickly and efficiently.</li><li>Escalate complex issues to senior engineers as needed.</li><li>Provide excellent customer service.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field.</li><li>1+ years of experience in technical support.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Knowledge of various operating systems and software applications.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>A positive and supportive work environment.</li><li>Health insurance and paid time off.</li></ul></p><p><strong>A Day in the Life:</strong>  You'll address client issues, troubleshoot problems, document solutions, and ensure a high level of customer satisfaction.</p>