<p><b>What role you will play in team:</b> You will be the first point of contact for our customers, providing exceptional support and resolving their inquiries.</p><p><b>What you will do:</b>  This involves answering calls, emails, and chats, providing information, and resolving issues efficiently.</p><p><b>Key responsibility:</b><ul><li>Answering customer inquiries via phone, email, and chat.</li><li>Providing information about insurance products and services.</li><li>Resolving customer issues and complaints.</li><li>Maintaining accurate records of customer interactions.</li><li>Escalating complex issues to supervisors as needed.</li><li>Maintaining a high level of customer satisfaction.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and customer service skills.</li><li>Proficiency in MS Office.</li><li>Experience in customer service (preferred).</li><li>Knowledge of insurance industry (an advantage).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>A supportive and collaborative work environment.</li><li>Work-life balance.</li></ul></p><p><b>A Day in the Life:</b> Your day will involve interacting with customers, resolving their queries, providing information, and ensuring a positive customer experience.</p>