<p><b>What role you will play in team:</b> Providing exceptional customer service to life insurance policyholders, resolving inquiries, and ensuring customer satisfaction.</p><p><b>What you will do:</b> Respond to customer inquiries via phone, email, or chat, providing timely and accurate information.</p><p><b>Key responsibility:</b><ul><li>Answering customer inquiries regarding policies, claims, and benefits.</li><li>Resolving customer complaints and issues effectively.</li><li>Processing policy changes and updates.</li><li>Maintaining accurate records of customer interactions.</li><li>Adhering to customer service standards and procedures.</li><li>Collaborating with other departments to resolve complex issues.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and customer service abilities.</li><li>Proficiency in customer relationship management (CRM) software.</li><li>Knowledge of life insurance products is a plus.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Supportive and customer-focused work environment.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves handling customer calls, emails, or chat inquiries, providing information, resolving issues, and maintaining accurate records of interactions.</p>