<p><strong>What role you will play in team:</strong> Provide exceptional customer service to policyholders and address their queries and concerns efficiently.</p><p><strong>What you will do:</strong> Handle incoming calls, emails, and other forms of communication from policyholders to assist with their insurance-related inquiries.</p><p><strong>Key responsibility:</strong><ul><li>Answer incoming calls and emails from policyholders.</li><li>Resolve customer inquiries and complaints.</li><li>Provide accurate and timely information.</li><li>Maintain accurate records of customer interactions.</li><li>Escalate complex issues to appropriate personnel.</li><li>Adhere to company policies and procedures.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in using CRM software.</li><li>Knowledge of insurance principles is preferred.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Comprehensive training and development opportunities.</li><li>Opportunities for career growth.</li><li>Positive and supportive work environment.</li><li>Health and other benefits.</li></ul></p><p><strong>A Day in the Life:</strong> A day involves handling a high volume of customer inquiries, providing excellent service, and resolving issues promptly while maintaining records.</p>