<p><b>What role you will play in team:</b> Provide excellent customer service to insurance policyholders.</p><p><b>What you will do:</b> Answer customer inquiries, resolve complaints, and process policy changes.</p><p><b>Key responsibility:</b><ul><li>Answer incoming calls and emails from policyholders.</li><li>Resolve customer inquiries and complaints efficiently.</li><li>Process policy changes and updates accurately.</li><li>Maintain accurate records of customer interactions.</li><li>Adhere to company procedures and compliance guidelines.</li><li>Provide excellent customer service in a timely manner.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and conflict resolution skills.</li><li>Proficiency in using relevant software and systems.</li><li>Knowledge of insurance products and services is a plus.</li><li>Experience in customer service is a plus.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>A positive and supportive work environment.</li><li>Health insurance, Paid time off.</li><li>Performance-based incentives.</li></ul></p><p><b>A Day in the Life:</b>  You'll spend your day answering customer calls and emails, providing support, resolving issues, and ensuring a positive customer experience.</p>