<p><b>What role you will play in team:</b> You will be the first point of contact for our customers, providing excellent service and resolving their queries efficiently. </p><p><b>What you will do:</b>You will handle inbound calls, emails, and chats, ensuring customer satisfaction and loyalty. </p><p><b>Key responsibility:</b><ul><li>Handle inbound customer inquiries via phone, email, and chat.</li><li>Resolve customer issues and complaints effectively and efficiently.</li><li>Provide accurate and timely information about insurance products and services.</li><li>Maintain accurate records of customer interactions.</li><li>Identify and escalate complex issues to the appropriate team members.</li><li>Contribute to the improvement of customer service processes.</li><li>Adhere to company policies and procedures.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in Microsoft Office Suite.</li><li>Experience in a customer service role is preferred.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Positive and supportive work environment.</li><li>Health insurance.</li></ul></p><p><b>A Day in the Life:</b>Your day involves handling multiple customer inquiries through different channels, resolving issues, providing information, and documenting your interactions, ensuring a positive customer experience.</p>