<p><b>What role you will play in team:</b> You will provide technical support to internal users, resolving IT issues and ensuring smooth operations. Your role requires a high level of technical proficiency and excellent communication.</p><p><b>What you will do:</b> You will troubleshoot and resolve IT issues, install and configure software and hardware, and provide technical assistance to end-users.  You will work closely with other IT support staff.</p><p><b>Key responsibility:</b><ul><li>Provide first and second-level technical support to internal users.</li><li>Troubleshoot and resolve IT issues related to hardware, software, and network connectivity.</li><li>Install, configure, and maintain computer systems and peripherals.</li><li>Provide technical training and assistance to end-users.</li><li>Maintain accurate records of support tickets and resolutions.</li><li>Contribute to the improvement of IT support processes.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or a related field.</li><li>Experience in providing technical support (preferred).</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in using various IT support tools and techniques.</li><li>Knowledge of networking concepts (preferred).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits.</li><li>Opportunities for career development.</li><li>Professional training and certifications.</li><li>Health insurance and other employee benefits.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves responding to support requests, troubleshooting technical problems, and providing guidance to end-users.</p>