<p><strong>What role you will play in team:</strong> You will provide technical assistance to resolve IT issues for our employees and clients. </p><p><strong>What you will do:</strong> Troubleshoot issues, provide technical support, and ensure smooth functioning of IT systems. </p><p><strong>Key responsibility:</strong><ul><li>Provide first and second-level technical support to end-users.</li><li>Troubleshoot hardware, software, and network issues.</li><li>Diagnose and resolve IT problems using remote tools.</li><li>Maintain and update IT documentation.</li><li>Install and configure computer systems and peripherals.</li><li>Provide training and guidance to users on IT systems.</li><li>Escalate complex issues to senior engineers.</li><li>Manage tickets and track resolutions.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field.</li><li>Experience in IT support, preferably in a corporate environment.</li><li>Excellent communication and interpersonal skills.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Knowledge of IT hardware and software.</li><li>Experience with ticketing systems is a plus.</li><li>Ability to work independently and as a team member.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>Health insurance, paid time off, and other employee benefits.</li><li>A collaborative and supportive work environment.</li><li>Opportunities for skill enhancement.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day includes addressing various IT issues, troubleshooting problems, providing technical support, and documenting solutions.  You will also work with ticketing systems and collaborate with other engineers.</p>