<p><strong>What role you will play in team:</strong> Provide technical support to clients and resolve issues efficiently.</p><p><strong>What you will do:</strong> You'll diagnose and solve technical problems, ensuring customer satisfaction.</p><p><strong>Key responsibility:</strong><ul><li>Responding to customer inquiries via phone and email</li><li>Troubleshooting technical issues</li><li>Providing technical support documentation</li><li>Maintaining knowledge base articles</li><li>Escalating complex issues to senior engineers</li><li>Meeting customer satisfaction targets</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in a relevant field</li><li>1-3 years of experience in technical support</li><li>Excellent communication and problem-solving skills</li><li>Knowledge of IT infrastructure and software</li><li>Experience with ticketing systems</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary</li><li>Comprehensive benefits package</li><li>Opportunities for career growth</li><li>Work-life balance</li></ul></p><p><strong>A Day in the Life:</strong> Includes responding to customer requests, troubleshooting technical problems, updating documentation, and collaborating with team members.</p>