<p><b>What role you will play in team:</b> Provide first and second level IT support to employees, resolving technical issues quickly and efficiently.</p><p><b>What you will do:</b> Troubleshoot hardware and software problems, provide technical guidance, and maintain IT equipment.</p><p><b>Key responsibility:</b><ul><li>Provide first and second level IT support to employees.</li><li>Troubleshoot and resolve hardware and software issues.</li><li>Provide technical guidance and training to employees.</li><li>Maintain IT equipment and inventory.</li><li>Install and configure software and hardware.</li><li>Document solutions and update knowledge base.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Diploma or Bachelor's degree in Computer Science or related field.</li><li>1-3 years of experience in IT support.</li><li>Strong troubleshooting skills and technical aptitude.</li><li>Knowledge of Windows and Mac operating systems.</li><li>Experience with ticketing systems.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Comprehensive health insurance.</li><li>Paid time off and holidays.</li><li>Professional development opportunities.</li><li>Retirement plan.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves troubleshooting IT issues, providing technical support, and maintaining IT equipment.</p>