<p><b>What role you will play in team:</b> You'll be part of a dedicated support team providing technical assistance to our clients. Your expertise will ensure client satisfaction and smooth operation of our systems.</p><p><b>What you will do:</b> You will troubleshoot technical issues, provide solutions, and escalate complex problems as needed.  Excellent communication and problem-solving are essential.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues.</li><li>Document support interactions and resolutions.</li><li>Maintain a high level of client satisfaction.</li><li>Escalate complex issues to senior engineers.</li><li>Contribute to the development of knowledge base articles.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or a related field.</li><li>Experience in providing technical support.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Knowledge of various operating systems and software applications.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Training and certification programs.</li><li>Health insurance and other employee benefits.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves resolving client queries, troubleshooting technical issues, and documenting support interactions to ensure smooth client operations.</p>