<p><b>What role you will play in team:</b> You will provide technical assistance and support to resolve client issues effectively and efficiently.</p><p><b>What you will do:</b> You'll diagnose and resolve technical problems, document solutions and contribute to the improvement of our support processes.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, or chat.</li><li>Troubleshoot and resolve technical issues.</li><li>Document solutions and update knowledge base articles.</li><li>Maintain high levels of customer satisfaction.</li><li>Escalate complex issues to senior engineers.</li><li>Contribute to the improvement of support processes.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in a relevant field.</li><li>Strong technical knowledge and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with ticketing systems and help desk software.</li><li>Ability to work independently and as part of a team.</li><li>Customer-focused approach.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Training and development opportunities.</li><li>Health insurance.</li><li>Work from home option.</li></ul></p><p><b>A Day in the Life:</b> You’ll spend your day troubleshooting issues, providing technical assistance, and ensuring high levels of client satisfaction.</p>