<p><strong>What role you will play in team:</strong>  Provide first-line technical support to clients.</p><p><strong>What you will do:</strong> Resolve technical issues and ensure high customer satisfaction.</p><p><strong>Key responsibility:</strong><ul><li>Responding to customer inquiries via phone and email</li><li>Troubleshooting technical problems</li><li>Providing basic technical support documentation</li><li>Escalating complex issues to senior engineers</li><li>Maintaining detailed records of customer interactions</li><li>Meeting customer satisfaction targets</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science or related field</li><li>0-1 year of experience in technical support</li><li>Strong communication and problem-solving skills</li><li>Basic knowledge of networking and IT infrastructure</li><li>Experience with ticketing systems</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits</li><li>Opportunities for professional growth</li><li>Training and development programs</li><li>Dynamic and challenging work environment</li></ul></p><p><strong>A Day in the Life:</strong> Involves resolving customer queries, troubleshooting technical issues, updating knowledge base, and collaborating with senior engineers.</p>