<p><strong>What role you will play in team:</strong> You will provide technical support to customers resolving their issues promptly and efficiently. </p><p><strong>What you will do:</strong> Troubleshoot technical problems, provide solutions, and ensure customer satisfaction. </p><p><strong>Key responsibility:</strong><ul><li>Provide first-level technical support to customers via phone, email, or chat.</li><li>Troubleshoot and resolve technical issues related to software, hardware, and networking.</li><li>Document solutions and update knowledge base articles.</li><li>Follow established procedures and protocols for issue resolution.</li><li>Maintain a high level of customer satisfaction.</li><li>Escalate complex issues to senior support staff.</li><li>Contribute to continuous improvement of support processes.</li><li>Meet performance metrics related to resolution time and customer satisfaction.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent; Bachelor's degree preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Knowledge of computer hardware and software.</li><li>Experience in a customer service or technical support role is a plus.</li><li>Ability to work effectively in a fast-paced environment.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career advancement.</li><li>Comprehensive health insurance.</li><li>Paid time off.</li><li>Employee discounts.</li></ul></p><p><strong>A Day in the Life:</strong> You'll spend your day troubleshooting technical issues, guiding customers through solutions, documenting resolutions, and contributing to a positive customer experience. </p>