<p><b>What role you will play in team:</b>  You will provide excellent technical support to our clients, ensuring a smooth and efficient experience.</p><p><b>What you will do:</b> You’ll troubleshoot issues, provide solutions, and document resolutions to improve our knowledge base.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, or chat.</li><li>Troubleshoot and resolve technical issues quickly and efficiently.</li><li>Maintain a high level of customer satisfaction.</li><li>Document solutions and update knowledge base articles.</li><li>Collaborate with other team members to resolve complex issues.</li><li>Escalate issues appropriately when necessary.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in a relevant field (preferred).</li><li>Strong technical skills and troubleshooting abilities.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li><li>Experience with help desk software and ticketing systems (preferred).</li><li>Proactive and solution-oriented approach.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and growth.</li><li>Health insurance.</li><li>Paid time off.</li><li>Hybrid work model.</li></ul></p><p><b>A Day in the Life:</b>  You’ll spend your day resolving client technical queries, collaborating with colleagues, and continuously improving our support processes.</p>