<p><strong>What role you will play in team:</strong> Provide technical support to end users, resolving their issues efficiently and effectively.</p><p><strong>What you will do:</strong> Resolve software and hardware problems, guide users through troubleshooting steps, and escalate complex issues.</p><p><strong>Key responsibility:</strong><ul><li>Provide first and second-level technical support to end users.</li><li>Troubleshoot and resolve hardware and software issues.</li><li>Remotely access and control user computers to assist with troubleshooting.</li><li>Document troubleshooting steps and resolutions.</li><li>Maintain and update knowledge base articles.</li><li>Escalate complex issues to senior support staff.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's Degree in Computer Science or related field.</li><li>1-3 years of experience in technical support.</li><li>Proficient in troubleshooting computer hardware and software.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Professional development opportunities.</li><li>Dynamic and collaborative work environment.</li><li>Comprehensive health insurance.</li><li>Paid time off.</li></ul></p><p><strong>A Day in the Life:</strong> You'll spend your day resolving user issues through phone, email, or remote access.  You'll need to be patient, efficient, and solution-oriented.</p>