<p><strong>What role you will play in team:</strong> You will provide technical support to internal users, resolving their IT issues and ensuring their productivity. </p><p><strong>What you will do:</strong> You will troubleshoot problems, provide guidance, and escalate complex issues to senior staff. </p><p><strong>Key responsibility:</strong><ul><li>Provide first-level technical support to internal users.</li><li>Troubleshoot and resolve IT issues, such as software problems, network connectivity issues, and hardware malfunctions.</li><li>Provide guidance and training to users on IT systems and applications.</li><li>Maintain detailed records of support tickets and resolutions.</li><li>Escalate complex issues to senior support staff as needed.</li><li>Monitor system performance and identify potential issues proactively.</li><li>Contribute to the development and improvement of IT support processes.</li><li>Maintain inventory of IT assets.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field.</li><li>Experience in providing technical support in a corporate environment.</li><li>Strong knowledge of IT hardware and software.</li><li>Excellent troubleshooting and problem-solving skills.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Experience with ticketing systems (e.g., Zendesk, ServiceNow).</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and growth.</li><li>Stable and long-term employment.</li><li>Health insurance and paid time off.</li><li>Employee discounts.</li></ul></p><p><strong>A Day in the Life:</strong>  A typical day involves responding to support tickets, troubleshooting IT issues, providing user training and ensuring smooth operations of internal IT systems. </p>