<p><b>What role you will play in team:</b> You will be a key member of our customer support team, providing technical assistance and resolving customer issues.</p><p><b>What you will do:</b> You will answer customer inquiries, troubleshoot technical problems, and provide excellent customer service.</p><p><b>Key responsibility:</b><ul><li>Answer customer inquiries via phone, email, and chat</li><li>Troubleshoot technical issues and provide solutions</li><li>Document customer interactions and resolutions</li><li>Maintain knowledge base articles and FAQs</li><li>Escalate complex issues to senior support staff</li><li>Maintain high customer satisfaction levels</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in a related field or equivalent experience</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving skills</li><li>Technical aptitude and knowledge of relevant software/hardware</li><li>Ability to work independently and as part of a team</li><li>Customer-centric approach</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional growth and development</li><li>Health insurance</li><li>Paid time off</li><li>Positive and supportive work environment</li></ul></p><p><b>A Day in the Life:</b>  Your day will involve interacting with customers, troubleshooting technical problems, and ensuring their issues are resolved efficiently and effectively.</p>