<p><b>What role you will play in team:</b> You will be part of a team providing technical assistance and support to resolve software and hardware issues.</p><p><b>What you will do:</b> You will diagnose and resolve technical problems, develop solutions, and improve our support processes.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone and email</li><li>Troubleshoot and resolve software and hardware issues</li><li>Develop and implement solutions to improve support processes</li><li>Document troubleshooting steps and solutions</li><li>Collaborate with other engineers to resolve complex issues</li><li>Maintain a high level of customer satisfaction</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or a related field</li><li>1-2 years of experience in a similar role</li><li>Excellent problem-solving and analytical skills</li><li>Experience with ticketing systems and remote access tools</li><li>Strong written and verbal communication skills</li><li>Ability to work effectively in a fast-paced environment</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional development</li><li>Positive and supportive work environment</li><li>Health insurance</li><li>Paid time off</li></ul></p><p><b>A Day in the Life:</b> A typical day involves addressing client queries, diagnosing technical issues, finding solutions, and contributing to process improvements. You’ll be solving problems and improving our support operations.</p>