<p><b>What role you will play in team:</b> You will provide technical support to our clients, ensuring their satisfaction and resolving technical issues promptly.</p><p><b>What you will do:</b> You'll handle incoming support requests, troubleshoot problems, and provide solutions to clients via phone and email.</p><p><b>Key responsibility:</b><ul><li>Handle incoming support requests</li><li>Diagnose and resolve technical issues</li><li>Provide technical support to clients</li><li>Maintain accurate records of support interactions</li><li>Escalate complex issues to senior support staff</li><li>Meet support level agreements (SLAs)</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field</li><li>1-3 years of experience in technical support</li><li>Excellent communication skills</li><li>Strong problem-solving abilities</li><li>Familiarity with various software applications</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary</li><li>Health insurance</li><li>Paid time off</li><li>Professional development opportunities</li><li>Performance-based incentives</li></ul></p><p><b>A Day in the Life:</b> You will spend your day resolving technical issues for clients, providing excellent support, and escalating complex problems.</p>