<p><b>What role you will play in team:</b> You will provide technical support to our clients, resolving their issues and ensuring their satisfaction.</p><p><b>What you will do:</b> You will troubleshoot technical problems, provide guidance, and document solutions.</p><p><b>Key responsibility:</b><ul><li>Provide first and second-level technical support</li><li>Troubleshoot technical problems over the phone and email</li><li>Document solutions and create knowledge base articles</li><li>Collaborate with engineers to resolve complex issues</li><li>Meet client SLAs</li><li>Maintain high levels of client satisfaction</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or a related field</li><li>2-4 years of experience in technical support</li><li>Excellent communication and problem-solving skills</li><li>Experience with ticketing systems and remote access tools</li><li>Knowledge of operating systems and software applications</li><li>Strong analytical and diagnostic abilities</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Opportunities for career growth and advancement</li><li>Positive and supportive team environment</li><li>Training and development opportunities</li><li>Health insurance</li></ul></p><p><b>A Day in the Life:</b>  A typical day might involve addressing client inquiries, remotely diagnosing technical problems, escalating complex issues to engineering teams, and documenting solutions to build our knowledge base.</p>