<p><b>What role you will play in team:</b> Provide technical support to our customers and internal teams, ensuring smooth operations and efficient problem resolution.</p><p><b>What you will do:</b> Troubleshoot technical issues, provide guidance, and ensure customer satisfaction.</p><p><b>Key responsibility:</b><ul><li>Provide technical support via phone, email, and chat</li><li>Diagnose and resolve technical issues</li><li>Document solutions and knowledge base articles</li><li>Maintain a high level of customer satisfaction</li><li>Collaborate with other support teams</li><li>Contribute to process improvement initiatives</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field</li><li>Excellent communication and problem-solving skills</li><li>Knowledge of technical support processes</li><li>Proficiency in using support ticketing systems</li><li>Ability to work independently and as part of a team</li><li>Experience with remote support tools</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits</li><li>Opportunities for professional growth</li><li>Comprehensive training programs</li><li>Health insurance</li><li>Paid time off</li></ul></p><p><b>A Day in the Life:</b> You'll resolve customer queries, troubleshoot technical issues, document solutions, and work collaboratively to maintain smooth operations.</p>