<p><b>What role you will play in team:</b> You’ll provide technical assistance to our clients, troubleshooting issues and ensuring their satisfaction.</p><p><b>What you will do:</b> You will resolve technical problems remotely or on-site, document solutions, and contribute to knowledge base improvement.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, or chat.</li><li>Troubleshoot and resolve technical issues.</li><li>Document solutions and update knowledge base articles.</li><li>Maintain high levels of customer satisfaction.</li><li>Collaborate with other engineers to resolve complex issues.</li><li>Participate in on-call rotation.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in engineering or a related field.</li><li>Experience in technical support or a related role.</li><li>Excellent problem-solving skills.</li><li>Strong communication and interpersonal skills.</li><li>Proficiency in relevant software and tools.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Comprehensive training and development programs.</li><li>Health insurance.</li><li>Hybrid work model.</li></ul></p><p><b>A Day in the Life:</b> You’ll start your day reviewing client tickets, providing remote support, and collaborating with colleagues to troubleshoot complex problems.</p>