<p><b>What role you will play in team:</b> Provide technical support to our clients via phone and email, resolving their queries effectively and efficiently.</p><p><b>What you will do:</b> Troubleshoot technical problems, provide guidance and assistance to customers, and document solutions.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone and email.</li><li>Troubleshoot and resolve technical issues.</li><li>Provide accurate and timely information to clients.</li><li>Document solutions and update knowledge base.</li><li>Maintain a high level of customer satisfaction.</li><li>Collaborate with other team members to resolve complex issues.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in a related field or equivalent experience.</li><li>Excellent communication and problem-solving skills.</li><li>Strong technical aptitude.</li><li>Experience with ticketing systems.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Friendly and supportive work environment.</li><li>Medical benefits.</li><li>Performance bonuses.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves troubleshooting technical issues, assisting clients, and documenting solutions.</p>