<p><b>What role you will play in team:</b>You will be the voice of IGI Life Insurance, providing exceptional support to our policyholders and resolving their inquiries.</p><p><b>What you will do:</b>You will answer calls, emails, and chats, address concerns, and ensure a positive customer experience.</p><p><b>Key responsibility:</b><ul><li>Responding to customer inquiries via phone, email, and chat.</li><li>Providing accurate information on insurance policies, claims, and procedures.</li><li>Resolving customer issues and complaints effectively.</li><li>Maintaining accurate records of customer interactions.</li><li>Escalating complex issues to appropriate departments.</li><li>Adhering to company policies and procedures.</li><li>Meeting performance metrics, including call handling time and customer satisfaction.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Ability to handle multiple tasks and prioritize effectively.</li><li>Proficiency in using CRM software.</li><li>Experience in a customer service role is a plus.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for growth and development.</li><li>Positive and supportive work environment.</li><li>Comprehensive training program.</li></ul></p><p><b>A Day in the Life:</b>Your day will involve answering calls, emails, and chats from clients, resolving issues, ensuring a positive customer experience, and maintaining records.</p>