<p><b>What role you will play in team:</b> You will be the primary point of contact for our customers, providing excellent service and resolving their inquiries.</p><p><b>What you will do:</b> You will answer customer calls, respond to emails, and handle customer requests in a timely and efficient manner.</p><p><b>Key responsibility:</b><ul><li>Answering customer inquiries via phone, email, and other channels.</li><li>Providing accurate and timely information to customers.</li><li>Resolving customer issues and complaints effectively.</li><li>Maintaining detailed records of customer interactions.</li><li>Escalating complex issues to appropriate personnel.</li><li>Adhering to customer service standards and guidelines.</li><li>Contributing to a positive customer experience.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and conflict-resolution skills.</li><li>Proficiency in MS Office Suite.</li><li>Experience in customer service (preferred).</li><li>Ability to work in a fast-paced environment.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>A supportive and collaborative work environment.</li><li>Medical insurance, paid leaves and other benefits.</li></ul></p><p><b>A Day in the Life:</b> You'll spend your day interacting with customers, resolving their inquiries, and ensuring they have a positive experience with PNB MetLife.</p>