<p><strong>What role you will play in team:</strong> You'll be the first point of contact for our customers, providing excellent service and resolving their inquiries.  You’ll contribute to a positive customer experience and brand loyalty.</p><p><strong>What you will do:</strong> Handle inbound calls, answer customer queries, resolve issues, and escalate complex problems to the appropriate departments.</p><p><strong>Key responsibility:</strong><ul><li>Handle inbound calls and emails from customers.</li><li>Answer customer queries regarding insurance policies and claims.</li><li>Resolve customer issues and complaints in a timely and efficient manner.</li><li>Provide accurate information and guidance to customers.</li><li>Maintain accurate records of customer interactions.</li><li>Escalate complex issues to the appropriate departments.</li><li>Contribute to a positive customer experience.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service skills.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in MS Office Suite.</li><li>Experience in customer service (preferred).</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Positive and supportive work environment.</li><li>Comprehensive training program.</li></ul></p><p><strong>A Day in the Life:</strong> You will spend your day handling customer inquiries, resolving issues, and ensuring that every customer interaction is positive and efficient.</p>