<p><b>What role you will play in team:</b> Providing technical support to end users, resolving IT issues and ensuring smooth operation of IT systems.  You'll be a vital part of our IT support team, ensuring a positive user experience.</p><p><b>What you will do:</b> Respond to IT support requests from end users.  Troubleshoot and resolve technical issues.  Maintain IT assets and documentation.</p><p><b>Key responsibility:</b><ul><li>Provide timely and effective technical support to end-users.</li><li>Troubleshoot and resolve hardware, software, and network issues.</li><li>Maintain IT assets and inventory.</li><li>Document IT processes and procedures.</li><li>Maintain high levels of customer satisfaction.</li><li>Escalate complex issues to senior IT staff.</li><li>Contribute to the improvement of IT support processes.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or a related field (or equivalent experience).</li><li>Experience with troubleshooting IT issues.</li><li>Knowledge of operating systems (Windows, macOS).</li><li>Strong problem-solving skills.</li><li>Excellent communication skills.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career advancement.</li><li>A supportive and collaborative work environment.</li></ul></p><p><b>A Day in the Life:</b> Your day will involve answering support tickets, troubleshooting issues, and ensuring end-users have the technical assistance they need.</p>