<p><strong>What role you will play in team:</strong> You'll be the first point of contact for our customers, providing excellent service and resolving their inquiries.</p><p><strong>What you will do:</strong> Handle inbound calls, emails, and chats from customers, addressing their concerns and providing assistance.</p><p><strong>Key responsibility:</strong><ul><li>Answering customer inquiries efficiently and accurately.</li><li>Resolving customer complaints and issues in a timely manner.</li><li>Providing information about our products and services.</li><li>Processing transactions as needed (e.g., policy changes).</li><li>Maintaining accurate records of customer interactions.</li><li>Escalating complex issues to the appropriate team members.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and decision-making skills.</li><li>Proficiency in MS Office Suite.</li><li>Experience in customer service (preferred).</li><li>Knowledge of insurance products (preferred).</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for growth within the company.</li><li>Training and development programs.</li><li>Positive and supportive work environment.</li></ul></p><p><strong>A Day in the Life:</strong> Your day will involve handling multiple customer interactions via phone, email, and chat, providing solutions and maintaining a high level of customer satisfaction.</p>