<p><b>What role you will play in team:</b> You will be the voice of PolicyBoss, providing exceptional customer service to our clients regarding their insurance needs.</p><p><b>What you will do:</b> Answer customer inquiries, resolve issues, process requests, provide support, and ensure high customer satisfaction.</p><p><b>Key responsibility:</b><ul><li>Answering customer inquiries via phone, email, and chat.</li><li>Resolving customer issues efficiently and effectively.</li><li>Processing customer requests and transactions.</li><li>Providing support with insurance policy purchases and management.</li><li>Maintaining accurate records and documentation.</li><li>Meeting customer satisfaction targets.</li><li>Escalating complex issues to appropriate teams.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to work independently and as part of a team.</li><li>Knowledge of insurance products (preferred).</li><li>Proficiency in CRM software (preferred).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Positive and supportive work environment.</li><li>Training and development opportunities.</li><li>Incentive programs.</li></ul></p><p><b>A Day in the Life:</b> You'll be spending your day interacting with customers, resolving their queries, and assisting them with their insurance needs. Your primary focus will be on providing excellent customer service and ensuring a positive experience for every customer.</p>