<p><strong>What role you will play in team:</strong> You will be the voice of our clients, resolving their inquiries, providing excellent customer service, and ensuring client satisfaction.</p><p><strong>What you will do:</strong> You'll answer inbound calls, emails and chats, resolve issues, and provide information about our products and services.</p><p><strong>Key responsibility:</strong><ul><li>Handle inbound customer inquiries via phone, email, and chat.</li><li>Provide excellent customer service and support.</li><li>Resolve customer issues and complaints.</li><li>Maintain accurate records of customer interactions.</li><li>Adhere to company policies and procedures.</li><li>Meet performance metrics, such as call handling time and customer satisfaction.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and customer service skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in using computer systems and software.</li><li>Experience in a customer service role (preferred but not required).</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Paid training and ongoing professional development.</li><li>Opportunities for career advancement.</li><li>Positive and supportive work environment.</li><li>Flexible work schedules.</li><li>Employee recognition programs.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day will involve answering calls, resolving customer inquiries, escalating issues as needed, and ensuring that each interaction is positive and efficient.</p>