<p><strong>What role you will play in team:</strong> Lead the product strategy and execution for our customer service solutions.</p><p><strong>What you will do:</strong> Define product vision, strategy, and roadmap for the product line.</p><p><strong>Key responsibility:</strong><ul><li>Define product vision, strategy, and roadmap</li><li>Conduct market research and competitive analysis</li><li>Collaborate with engineering, marketing, and sales teams</li><li>Manage product backlog and prioritize features</li><li>Track key performance indicators (KPIs) and report on product performance</li><li>Identify and address customer needs and pain points</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in a relevant field</li><li>5-7 years of experience in product management</li><li>Experience with customer service software and solutions</li><li>Strong analytical and problem-solving skills</li><li>Excellent communication and presentation skills</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits</li><li>Opportunities for career advancement</li><li>Collaborative and supportive work environment</li><li>Work from office</li></ul></p><p><strong>A Day in the Life:</strong>  A day would involve leading team meetings, analyzing data, collaborating with stakeholders, making product decisions.</p>