<p><strong>What role you will play in team:</strong> You will be the first point of contact for our clients, providing technical support and resolving their issues efficiently.</p><p><strong>What you will do:</strong> You'll be responsible for diagnosing and resolving technical problems, ensuring customer satisfaction.</p><p><strong>Key responsibility:</strong><ul><li>Responding to customer inquiries via phone, email, and chat</li><li>Troubleshooting and resolving technical issues</li><li>Providing technical assistance and guidance to users</li><li>Maintaining accurate records of support interactions</li><li>Escalating complex issues to senior support staff</li><li>Contributing to knowledge base articles</li><li>Identifying and resolving recurring issues</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in a related field or equivalent experience</li><li>Excellent communication and problem-solving skills</li><li>Knowledge of IT systems and software</li><li>Ability to work independently and as part of a team</li><li>Strong customer service skills</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package</li><li>Opportunities for career growth</li><li>Comprehensive training programs</li><li>Positive and collaborative work environment</li></ul></p><p><strong>A Day in the Life:</strong>  Your day will be filled with diverse challenges, from solving simple technical issues to collaborating with other specialists on more complex problems.</p>