<p><b>What role you will play in team:</b> Provide technical support to resolve IT issues and ensure smooth operations.  Work as part of a team resolving client incidents and requests.</p><p><b>What you will do:</b> You will troubleshoot technical problems, provide solutions, escalate complex issues, and document resolutions. You will contribute to ongoing IT support efforts.</p><p><b>Key responsibility:</b><ul><li>Provide first and second-level technical support.</li><li>Troubleshoot and resolve technical issues.</li><li>Document support incidents and resolutions.</li><li>Escalate complex problems to senior engineers.</li><li>Maintain up-to-date knowledge of IT systems.</li><li>Adhere to IT support procedures and protocols.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field.</li><li>Experience with IT support and troubleshooting.</li><li>Excellent problem-solving and analytical skills.</li><li>Strong communication and documentation skills.</li><li>Knowledge of networking concepts and technologies.</li><li>Experience with ticketing systems.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits.</li><li>Professional development opportunities.</li><li>Career advancement opportunities.</li><li>Health Insurance, Paid Time Off, Other benefits</li></ul></p><p><b>A Day in the Life:</b>  You'll receive and resolve tickets, troubleshoot technical issues, document solutions, and collaborate with team members to resolve complex problems.</p>