<p><b>What role you will play in team:</b> You'll provide technical support to our clients, resolving their issues quickly and efficiently.  You'll be part of a team that strives to deliver exceptional customer service.</p><p><b>What you will do:</b>  You will troubleshoot technical problems, provide solutions via phone and email, document issues, and escalate complex problems as needed. </p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone and email.</li><li>Troubleshoot and resolve technical issues.</li><li>Document support incidents and resolutions.</li><li>Escalate complex problems to senior support staff.</li><li>Maintain up-to-date knowledge of our products and services.</li><li>Adhere to company service level agreements.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in a related field or equivalent experience.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and analytical skills.</li><li>Experience with troubleshooting technical issues.</li><li>Ability to work independently and as part of a team.</li><li>Knowledge of IT support best practices.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Comprehensive training and development opportunities.</li><li>Opportunities for career advancement.</li><li>A dynamic and supportive work environment.</li></ul></p><p><b>A Day in the Life:</b> A day involves answering client inquiries, troubleshooting technical issues, documenting solutions, and collaborating with colleagues to resolve complex problems.</p>