<p><strong>What role you will play in team:</strong> Provide technical assistance and support to resolve customer issues. </p><p><strong>What you will do:</strong> Diagnose and resolve technical problems remotely and provide excellent customer service.</p><p><strong>Key responsibility:</strong><ul><li>Resolve customer queries through phone, email, and chat</li><li>Diagnose and troubleshoot technical issues</li><li>Document solutions and update knowledge bases</li><li>Maintain a high level of customer satisfaction</li><li>Escalate complex issues to senior support personnel</li><li>Meet service level agreements (SLAs)</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or a related field</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving and analytical skills</li><li>Experience in technical support is a plus</li><li>Familiarity with CRM software</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive compensation and benefits package</li><li>Comprehensive training and development opportunities</li><li>Opportunities for career advancement</li><li>Collaborative and supportive work environment</li><li>Excellent work-life balance</li></ul></p><p><strong>A Day in the Life:</strong>  A day involves handling various customer support tickets, troubleshooting technical issues, collaborating with colleagues, and continually learning to improve skills.</p>