<p><strong>What role you will play in team:</strong> Provide technical support to users, troubleshooting issues and ensuring satisfaction.</p><p><strong>What you will do:</strong> Diagnose and resolve technical problems, escalating complex issues to senior staff.  Maintain documentation.</p><p><strong>Key responsibility:</strong><ul><li>Provide first and second-line technical support to users via phone and email.</li><li>Diagnose and resolve technical problems.</li><li>Maintain detailed records of support interactions.</li><li>Escalate complex issues to senior support staff.</li><li>Contribute to the development of knowledge base articles.</li><li>Ensure high levels of user satisfaction.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in a related field or equivalent experience.</li><li>Strong technical troubleshooting skills.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with ticketing systems.</li><li>Ability to work independently and as part of a team.</li><li>Understanding of IT infrastructure is a plus.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Comprehensive training and development program.</li><li>Casual work environment.</li><li>Opportunities to use cutting-edge technology.</li></ul></p><p><strong>A Day in the Life:</strong>  A typical day consists of answering support requests, diagnosing problems, providing solutions, updating tickets, and collaborating with the team.</p>