<p><strong>What role you will play in team:</strong> You will provide technical support to our clients, resolving their technical issues and ensuring their satisfaction.</p><p><strong>What you will do:</strong> You will answer client inquiries, troubleshoot problems, and provide solutions through phone, email, and chat.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to clients via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues.</li><li>Document troubleshooting steps and solutions.</li><li>Maintain up-to-date knowledge of products and services.</li><li>Escalate complex issues to senior support staff.</li><li>Contribute to the development of knowledge base articles.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field.</li><li>Excellent communication and problem-solving skills.</li><li>Experience providing technical support.</li><li>Proficient in troubleshooting software and hardware issues.</li><li>Knowledge of IT support best practices.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and advancement.</li><li>Professional development and training programs.</li><li>Health insurance.</li><li>Paid time off.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day involves handling client inquiries, troubleshooting technical problems, providing solutions, and documenting resolution steps.</p>