<p><strong>What role you will play in team:</strong> Provide technical assistance and support to our clients. </p><p><strong>What you will do:</strong> Diagnose and resolve technical issues, provide remote support, and maintain client satisfaction.</p><p><strong>Key responsibility:</strong><ul><li>Providing technical support to clients via phone, email, and chat</li><li>Troubleshooting and resolving technical issues</li><li>Documenting solutions and updating knowledge bases</li><li>Maintaining high levels of customer satisfaction</li><li>Escalating complex issues to senior engineers</li><li>Working within defined service level agreements (SLAs)</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or a related field</li><li>Strong technical skills and problem-solving abilities</li><li>Excellent communication and interpersonal skills</li><li>Experience with ticketing systems</li><li>Familiarity with networking concepts</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package</li><li>Opportunities for career advancement</li><li>Professional development training</li><li>Supportive and collaborative team environment</li><li>Work-life balance</li></ul></p><p><strong>A Day in the Life:</strong> A day involves handling technical support tickets, troubleshooting issues, collaborating with colleagues, and continually improving technical expertise.</p>