<p><strong>What role you will play in team:</strong> Provide exceptional technical support to Apple customers.</p><p><strong>What you will do:</strong> Diagnose and resolve technical issues, guide customers through troubleshooting steps, and ensure customer satisfaction.</p><p><strong>Key responsibility:</strong><ul><li>Providing technical support to customers via phone and email</li><li>Troubleshooting and resolving hardware and software issues</li><li>Guiding customers through problem-solving steps</li><li>Maintaining high levels of customer satisfaction</li><li>Documenting solutions and updating knowledge bases</li><li>Working within defined SLAs</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Excellent communication, interpersonal and problem-solving skills</li><li>Strong knowledge of Apple products and operating systems (macOS, iOS)</li><li>Previous technical support experience preferred</li><li>Ability to work independently and as part of a team</li><li>Proficiency in troubleshooting hardware and software issues</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional development and advancement</li><li>Collaborative and innovative work environment</li><li>Comprehensive training and development programs</li><li>Excellent employee perks and benefits</li></ul></p><p><strong>A Day in the Life:</strong> A day will involve resolving customer issues, collaborating with colleagues, participating in training, and continually expanding your knowledge of Apple products.</p>