<p><strong>What role you will play in team:</strong> Provide technical support to customers and resolve their IT related issues.</p><p><strong>What you will do:</strong> Troubleshoot hardware and software problems, provide remote support, and escalate complex issues.</p><p><strong>Key responsibility:</strong><ul><li>Provide first-level technical support to customers.</li><li>Troubleshoot and resolve hardware and software problems.</li><li>Provide remote support to customers.</li><li>Document technical issues and solutions.</li><li>Escalate complex issues to senior support engineers.</li><li>Maintain up-to-date knowledge of IT systems and software.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field.</li><li>1-2 years of experience in a technical support role.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with remote support tools.</li><li>Knowledge of IT systems and software.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Opportunities for career growth and development.</li><li>Work in a reputed banking environment.</li><li>A challenging and rewarding work environment.</li><li>Employee welfare initiatives.</li></ul></p><p><strong>A Day in the Life:</strong> You will be assisting customers remotely and on-site, troubleshooting issues, providing technical solutions, and ensuring customer satisfaction.</p>