<p><b>What role you will play in team:</b> You will provide technical support to end-users, troubleshooting issues and resolving problems.</p><p><b>What you will do:</b> You will answer technical queries, diagnose issues, and provide solutions. </p><p><b>Key responsibility:</b><ul><li>Provide first and second-level technical support to end-users.</li><li>Diagnose and resolve technical issues.</li><li>Document troubleshooting steps and solutions.</li><li>Maintain knowledge base articles and documentation.</li><li>Escalate complex issues to senior support staff.</li><li>Meet service level agreements (SLAs).</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in a related field (IT, computer science).</li><li>Experience in providing technical support.</li><li>Strong problem-solving and troubleshooting skills.</li><li>Excellent communication and interpersonal skills.</li><li>Knowledge of IT infrastructure and software.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>A collaborative and supportive work environment.</li><li>Comprehensive health insurance.</li><li>Paid time off.</li></ul></p><p><b>A Day in the Life:</b> Your day will involve answering technical questions via phone or email, diagnosing problems, and providing solutions.  You'll also update knowledge base articles and collaborate with colleagues.</p>