<p><strong>What role you will play in team:</strong> You'll be providing technical support to our clients resolving their queries efficiently and effectively.</p><p><strong>What you will do:</strong> This includes troubleshooting technical issues, providing solutions, and escalating complex problems to senior staff.</p><p><strong>Key responsibility:</strong><ul><li>Provide first and second level technical support to clients via phone and email.</li><li>Troubleshoot and resolve technical issues.</li><li>Document and track support requests.</li><li>Maintain a high level of customer satisfaction.</li><li>Escalate complex issues to senior support staff.</li><li>Contribute to knowledge base articles and documentation.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science or related field.</li><li>Strong problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with IT support (preferred).</li><li>Familiarity with various operating systems and software applications.</li><li>Ability to work under pressure and meet deadlines.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Opportunities for career growth and advancement.</li><li>Comprehensive training and development.</li><li>Medical insurance and other benefits.</li><li>A collaborative work environment.</li></ul></p><p><strong>A Day in the Life:</strong> Your day will involve interacting with various clients, troubleshooting technical issues remotely or in person, documenting solutions, and ensuring timely resolution of problems to improve client experience.</p>