<p><b>What role you will play in team:</b> You will provide technical support to our clients via phone, email and remote access. </p><p><b>What you will do:</b>  You will resolve technical problems and provide assistance with our software products.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, and chat</li><li>Troubleshoot technical issues and provide solutions</li><li>Document client issues and resolutions</li><li>Maintain knowledge base articles</li><li>Escalate complex issues to senior engineers</li><li>Meet client service level agreements (SLAs)</li><li>Work effectively in a team environment</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field</li><li>Strong problem-solving and analytical skills</li><li>Excellent communication and interpersonal skills</li><li>Experience with remote support tools</li><li>Knowledge of networking principles (preferred)</li><li>Ability to work independently and as part of a team</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Opportunities for career advancement</li><li>Positive and supportive work environment</li><li>Health insurance</li><li>Paid time off</li></ul></p><p><b>A Day in the Life:</b> You will spend your day assisting clients, troubleshooting issues, documenting solutions, and collaborating with colleagues to ensure client satisfaction.</p>