<p><strong>What role you will play in team:</strong> Provide technical support to users and resolve their issues related to financial software applications.</p><p><strong>What you will do:</strong> Troubleshoot software issues and provide support through phone, email and chat, escalating complex issues to senior team members.</p><p><strong>Key responsibility:</strong><ul><li>Provide first and second level technical support to end-users.</li><li>Troubleshoot and resolve software issues.</li><li>Document technical issues and solutions.</li><li>Maintain and update knowledge base articles.</li><li>Escalate complex issues to senior support specialists.</li><li>Participate in on-call rotation to provide after-hours support.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field.</li><li>1-2 years of experience in technical support.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with ticketing systems.</li><li>Familiarity with financial software applications.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary.</li><li>Comprehensive benefits package.</li><li>Opportunities for career advancement.</li><li>Professional development opportunities.</li><li>Great work culture.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day involves addressing user queries, troubleshooting technical problems, documenting solutions, and collaborating with team members to resolve complex issues.  The role is demanding but provides great learning opportunities.</p>