<p><strong>What role you will play in team:</strong> Provide technical support to users, resolving issues and ensuring a positive user experience.</p><p><strong>What you will do:</strong> Troubleshoot technical problems, provide solutions, and escalate complex issues.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to users via phone, email, and chat.</li><li>Troubleshoot and resolve technical problems.</li><li>Provide solutions to users in a clear and concise manner.</li><li>Escalate complex issues to senior support staff.</li><li>Maintain accurate records of support interactions.</li><li>Contribute to the development of knowledge base articles.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science or related field.</li><li>Experience in technical support.</li><li>Strong technical troubleshooting skills.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Experience with ticketing systems.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Casual work environment.</li><li>Health insurance and paid time off.</li><li>A chance to work for a leading technology company.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day involves resolving user issues, providing solutions, documenting problems, and communicating with colleagues to ensure smooth operations.</p>