<p><strong>What role you will play in team:</strong> Provide first and second level technical support to end users, ensuring smooth operation of IT systems.</p><p><strong>What you will do:</strong> Troubleshoot hardware and software issues, resolve user queries, and maintain IT assets.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to end users via phone, email, and in-person.</li><li>Troubleshoot and resolve hardware and software issues.</li><li>Install and configure computer hardware and software.</li><li>Maintain IT assets and inventory.</li><li>Document IT procedures and knowledge base articles.</li><li>Ensure security of IT systems and data.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science or related field.</li><li>0-1 year of experience in IT support.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Knowledge of Windows and MacOS operating systems.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Opportunities for professional development.</li><li>Health insurance, paid time off and retirement plan.</li><li>Dynamic and supportive work environment.</li><li>Opportunities for growth within a large financial institution.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day involves resolving user issues, conducting system maintenance, and collaborating with other IT support staff.</p>