<p><b>What role you will play in team:</b> You will provide excellent customer service to our clients regarding their insurance policies.</p><p><b>What you will do:</b> You'll resolve issues and answer questions related to insurance claims and policy information.</p><p><b>Key responsibility:</b><ul><li>Responding to customer inquiries via phone, email, and chat.</li><li>Resolving customer complaints and issues in a timely and efficient manner.</li><li>Providing information about insurance policies and claims procedures.</li><li>Maintaining accurate records of customer interactions.</li><li>Escalating complex issues to senior staff.</li><li>Adhering to company policies and procedures.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Proficiency in Microsoft Office Suite.</li><li>Ability to work independently and as part of a team.</li><li>Experience in customer service (preferred).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and advancement.</li><li>Positive and supportive work environment.</li><li>Comprehensive training program.</li><li>Health insurance.</li></ul></p><p><b>A Day in the Life:</b> A day involves managing inbound calls and emails, resolving customer issues, documenting interactions, and collaborating with colleagues to find the best solutions for clients.</p>