<p><b>What role you will play in team:</b> You will lead and manage a team of operations professionals, overseeing daily operations and driving process improvements within the BFSI domain.</p><p><b>What you will do:</b> You’ll be responsible for strategic planning, team management, performance monitoring, and ensuring the delivery of high-quality services to clients.</p><p><b>Key responsibility:</b><ul><li>Lead and mentor a team of operations professionals.</li><li>Develop and implement operational strategies and plans.</li><li>Monitor key performance indicators (KPIs) and identify areas for improvement.</li><li>Oversee daily operations and ensure efficient workflow.</li><li>Manage client relationships and ensure client satisfaction.</li><li>Collaborate with cross-functional teams to achieve business objectives.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in business administration, operations management, or a related field.</li><li>5+ years of experience in operations management, preferably in the BFSI sector.</li><li>Strong leadership, communication, and interpersonal skills.</li><li>Proven experience in process improvement and optimization.</li><li>Proficiency in project management methodologies.</li><li>Experience with various operational tools and technologies.</li></ul></p><p><b>Benefits Included:</b><ul><li>Highly competitive salary and benefits package.</li><li>Excellent career progression opportunities within a global organization.</li><li>Comprehensive training and development programs.</li><li>Robust health insurance and other employee benefits.</li></ul></p><p><b>A Day in the Life:</b> A day will involve leading team meetings, overseeing daily operations, strategizing process improvements, managing client relationships, and ensuring the delivery of high-quality BFSI operational services.</p>