<p><strong>What role you will play in team:</strong> Provide excellent customer service and resolve customer queries effectively.</p><p><strong>What you will do:</strong> Address customer inquiries via phone, email, and chat, and assist in account management.</p><p><strong>Key responsibility:</strong><ul><li>Answer customer inquiries regarding accounts and services.</li><li>Resolve customer issues and complaints.</li><li>Maintain accurate records of customer interactions.</li><li>Cross-sell and up-sell bank products and services.</li><li>Adhere to bank policies and procedures.</li><li>Maintain a high level of customer satisfaction.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Ability to work independently and as part of a team.</li><li>Experience in customer service is preferred.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth within the bank.</li><li>Comprehensive training program.</li><li>Supportive and collaborative work environment.</li><li>Health benefits.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day will involve handling customer inquiries through different channels, resolving issues, ensuring customer satisfaction and maintaining detailed records. </p>