<p><b>What role you will play in team:</b>  You will be the voice of our company, providing exceptional customer service and support to our life insurance policyholders.</p><p><b>What you will do:</b> Answer customer inquiries, resolve issues, and provide information regarding life insurance policies.</p><p><b>Key responsibility:</b><ul><li>Answer incoming calls and emails from policyholders.</li><li>Provide information regarding policy benefits, coverage, and claims procedures.</li><li>Resolve customer inquiries and complaints efficiently and professionally.</li><li>Maintain accurate records of all customer interactions.</li><li>Follow established procedures and guidelines.</li><li>Escalate complex issues to appropriate personnel.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent customer service skills.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in Microsoft Office Suite.</li><li>Experience with CRM software (preferred).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and advancement.</li><li>Health insurance, paid time off, and holidays.</li><li>A positive and supportive work environment.</li><li>Opportunities to make a positive impact on our customers' lives.</li></ul></p><p><b>A Day in the Life:</b> Your day involves answering customer calls and emails, resolving inquiries, and providing assistance with life insurance policies.</p>