<p><b>What role you will play in team:</b> You'll be the voice of Reliance Nippon Life Insurance, providing excellent customer service and support to our policyholders.</p><p><b>What you will do:</b> Handle customer inquiries, resolve issues, and ensure a positive customer experience.</p><p><b>Key responsibility:</b><ul><li>Answer inbound calls and emails from policyholders.</li><li>Provide accurate and timely information on policy details, claims, and other inquiries.</li><li>Resolve customer issues efficiently and effectively.</li><li>Maintain accurate records of customer interactions.</li><li>Follow company procedures and guidelines.</li><li>Adhere to strict confidentiality protocols.</li><li>Assist in processing policy changes and updates.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Proficiency in Microsoft Office Suite.</li><li>Ability to work in a fast-paced environment.</li><li>Knowledge of life insurance products (preferred).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth.</li><li>Positive and supportive work environment.</li></ul></p><p><b>A Day in the Life:</b> You'll spend your day answering customer calls and emails, providing excellent service and helping to resolve their issues.</p>