<p><strong>What role you will play in team:</strong> You will be a vital part of our customer support team, providing exceptional service to our customers and assisting them with their insurance needs. You will work within a team environment.</p><p><strong>What you will do:</strong> You will respond to customer inquiries via phone, email, and chat, resolving issues and providing information about our products and services.</p><p><strong>Key responsibility:</strong><ul><li>Respond promptly and effectively to customer inquiries via phone, email, and chat</li><li>Resolve customer issues and complaints in a timely manner</li><li>Provide accurate information about our products and services</li><li>Maintain accurate records of customer interactions</li><li>Collaborate with other team members to ensure seamless customer service</li><li>Meet and exceed customer satisfaction targets</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree or equivalent experience</li><li>0-1 year of experience in customer service or a related field</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving and conflict-resolution skills</li><li>Ability to work independently and as part of a team</li><li>Proficiency in MS Office</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional development</li><li>Health insurance and other employee benefits</li><li>Positive and supportive work environment</li><li>Growth opportunities within the company</li></ul></p><p><strong>A Day in the Life:</strong> Your day will consist of handling customer calls, emails, and chats, resolving inquiries and ensuring customer satisfaction. You will collaborate with colleagues to solve complex problems.</p>