<p><strong>What role you will play in team:</strong> You'll provide technical support to employees, troubleshooting IT issues and ensuring smooth operations.</p><p><strong>What you will do:</strong> Diagnose and resolve technical issues, provide user training and maintain IT systems.</p><p><strong>Key responsibility:</strong><ul><li>Provide first and second level IT support to employees.</li><li>Diagnose and resolve technical issues related to hardware, software, and network.</li><li>Provide user training on IT systems and applications.</li><li>Maintain IT assets and inventory.</li><li>Document and track IT issues and resolutions.</li><li>Collaborate with other IT staff to ensure smooth operations.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or a related field.</li><li>Experience providing technical support.</li><li>Strong problem-solving skills.</li><li>Knowledge of IT infrastructure and systems.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with ticketing systems.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Opportunities for career growth.</li><li>Excellent work environment.</li><li>Health insurance.</li><li>Paid time off.</li></ul></p><p><strong>A Day in the Life:</strong> A day may include responding to help desk tickets, troubleshooting IT issues remotely or in-person, and coordinating with other IT team members.</p>