<p><b>What role you will play in team:</b> You will provide excellent customer service by addressing client inquiries, resolving issues, and ensuring customer satisfaction.</p><p><b>What you will do:</b>You'll handle incoming calls, emails, and other communications, offering support and solutions to clients' insurance-related needs.</p><p><b>Key responsibility:</b><ul><li>Handle incoming customer inquiries via phone, email, and other channels.</li><li>Resolve customer issues efficiently and effectively.</li><li>Provide accurate information about insurance policies and procedures.</li><li>Maintain accurate records of customer interactions.</li><li>Escalate complex issues to appropriate departments.</li><li>Contribute to a positive and helpful customer service environment.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and analytical skills.</li><li>Patience and empathy in handling customer inquiries.</li><li>Proficiency in Microsoft Office Suite.</li><li>Experience in customer service (preferred).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth.</li><li>Positive and supportive work environment.</li><li>Comprehensive health insurance.</li><li>Paid time off and holidays.</li></ul></p><p><b>A Day in the Life:</b>A typical day involves answering phone calls, responding to emails, resolving customer issues, documenting interactions, and collaborating with team members to ensure the best possible service is given to the clients.</p>