<p><b>What role you will play in team:</b> You will provide exceptional customer service to policyholders, addressing their inquiries and resolving issues effectively. Your goal is to ensure customer satisfaction and loyalty.</p><p><b>What you will do:</b> You will handle inbound calls, emails, and other communication channels, providing information, resolving complaints, and processing requests related to insurance policies.</p><p><b>Key responsibility:</b><ul><li>Handle inbound customer inquiries via phone, email, and other channels.</li><li>Provide accurate information about insurance policies and procedures.</li><li>Resolve customer complaints and issues efficiently and effectively.</li><li>Process policy changes and other customer requests.</li><li>Maintain accurate records of customer interactions.</li><li>Maintain a high level of customer satisfaction.</li><li>Adhere to company policies and procedures.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and conflict-resolution skills.</li><li>Experience in customer service (preferred).</li><li>Knowledge of insurance industry (preferred).</li><li>Proficiency in using CRM software.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth.</li><li>Positive and supportive work environment.</li><li>Comprehensive training program.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves handling customer inquiries, resolving issues, updating records, and collaborating with other team members to ensure smooth and efficient operations.</p>