<p><b>What role you will play in team:</b> You'll provide technical support to our clients, resolving their IT issues efficiently and effectively.</p><p><b>What you will do:</b> You will troubleshoot technical problems, answer client inquiries, and ensure customer satisfaction.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, and chat.</li><li>Troubleshoot hardware and software issues.</li><li>Document troubleshooting steps and solutions.</li><li>Maintain a high level of customer satisfaction.</li><li>Escalate complex issues to senior support staff.</li><li>Stay up-to-date on new technologies and support processes.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field (preferred).</li><li>Experience in providing technical support.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Knowledge of various operating systems and software applications.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Health insurance.</li><li>Paid time off.</li><li>Friendly and collaborative environment.</li></ul></p><p><b>A Day in the Life:</b> You'll be resolving client issues, collaborating with colleagues, and keeping up-to-date with technical developments.</p>