<p><strong>What role you will play in team:</strong> You will provide technical support to our clients, resolving their issues and ensuring satisfaction.</p><p><strong>What you will do:</strong> You'll troubleshoot technical problems, provide guidance and solutions, and document resolutions effectively.</p><p><strong>Key responsibility:</strong><ul><li>Provide first and second-level technical support to clients.</li><li>Troubleshoot and resolve technical issues via phone and email.</li><li>Document troubleshooting steps and resolutions.</li><li>Maintain knowledge base articles and documentation.</li><li>Escalate complex issues to senior support staff.</li><li>Meet individual and team service level objectives.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in IT or related field.</li><li>Minimum 1 year of experience in technical support.</li><li>Excellent communication and problem-solving skills.</li><li>Strong understanding of IT infrastructure.</li><li>Experience with ticketing systems.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits</li><li>Opportunities for growth and development</li><li>Collaborative and supportive team environment</li></ul></p><p><strong>A Day in the Life:</strong>  Begin by reviewing support tickets, prioritizing based on urgency. Spend the day troubleshooting, answering questions, and resolving client issues.</p>