<p><strong>What role you will play in team:</strong>  You'll be providing technical support to end-users, resolving technical issues and ensuring smooth operations.</p><p><strong>What you will do:</strong> You will diagnose and resolve technical problems, provide training to users, and document solutions.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to end-users via phone, email, and chat.</li><li>Diagnose and resolve technical issues efficiently.</li><li>Document solutions and knowledge base articles.</li><li>Maintain up-to-date knowledge of company systems and software.</li><li>Collaborate with other IT staff to address complex issues.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or a related field.</li><li>1-2 years of experience in IT support.</li><li>Strong problem-solving and troubleshooting skills.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with help desk ticketing systems.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Positive and supportive work environment.</li><li>Health insurance.</li><li>Paid time off.</li></ul></p><p><strong>A Day in the Life:</strong>  A typical day involves troubleshooting technical issues, providing support to users, documenting solutions, and collaborating with colleagues.</p>