<p><b>What role you will play in team:</b> You'll provide technical support to our users, resolving issues and ensuring a positive user experience.</p><p><b>What you will do:</b> You'll troubleshoot technical problems, provide guidance to users, and document solutions.</p><p><b>Key responsibility:</b><ul><li>Provide first-line technical support to users.</li><li>Troubleshoot and resolve technical issues.</li><li>Document solutions and create knowledge base articles.</li><li>Maintain a high level of customer satisfaction.</li><li>Collaborate with other support staff.</li><li>Escalate complex issues to senior support staff.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field.</li><li>Excellent communication and interpersonal skills.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Experience with IT support preferred.</li><li>Familiarity with various operating systems.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary.</li><li>Comprehensive health insurance.</li><li>Paid time off.</li><li>Professional development opportunities.</li><li>Friendly and supportive work environment.</li></ul></p><p><b>A Day in the Life:</b>  You'll spend your day helping users resolve technical issues, documenting solutions, and ensuring smooth operations for our users.</p>