<p><b>What role you will play in team:</b> You will provide first-level technical support to our clients, resolving their issues efficiently and professionally. You'll be part of a dynamic team dedicated to customer satisfaction.</p><p><b>What you will do:</b> You will answer incoming calls and emails from clients, troubleshoot technical issues, and provide solutions. You will also document resolutions for knowledge base improvement.</p><p><b>Key responsibility:</b><ul><li>Provide first-level technical support to clients via phone and email.</li><li>Troubleshoot and resolve technical issues.</li><li>Document solutions and update knowledge base articles.</li><li>Maintain detailed records of all support interactions.</li><li>Escalate complex issues to senior support staff as needed.</li><li>Maintain a high level of customer satisfaction.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and analytical skills.</li><li>Proficiency in troubleshooting computer hardware and software issues.</li><li>Experience with ticketing systems is a plus.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and growth.</li><li>Comprehensive training program.</li><li>Health insurance and other employee benefits.</li><li>Paid time off and vacation days.</li></ul></p><p><b>A Day in the Life:</b> Answering calls, resolving technical problems, escalating complex issues, documenting solutions, collaborating with team members to improve efficiency, and constantly striving for customer satisfaction.</p>