<p><strong>What role you will play in team:</strong> Provide technical support to clients and troubleshoot issues.</p><p><strong>What you will do:</strong> Resolve technical issues, provide training, and document solutions.</p><p><strong>Key responsibility:</strong><ul><li>Providing technical support to clients via phone, email, and chat.</li><li>Troubleshooting technical issues and providing solutions.</li><li>Developing and maintaining knowledge base articles.</li><li>Providing training to clients on software usage.</li><li>Documenting troubleshooting steps and resolutions.</li><li>Maintaining strong relationships with clients.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or a related field.</li><li>2+ years of experience in technical support.</li><li>Excellent communication and problem-solving skills.</li><li>Proficiency in using various software applications.</li><li>Ability to work independently and as part of a team.</li><li>Strong analytical skills.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Opportunities for professional growth.</li><li>Positive and collaborative work environment.</li><li>Health insurance.</li><li>Paid Time Off.</li></ul></p><p><strong>A Day in the Life:</strong> Responding to client inquiries, troubleshooting technical issues, developing solutions, providing training, and documenting resolutions.</p>