<p><strong>What role you will play in team:</strong> Provide first-level technical support to end-users.</p><p><strong>What you will do:</strong> Troubleshoot technical issues, answer user queries, and escalate complex problems.</p><p><strong>Key responsibility:</strong><ul><li>Responding to user support requests via phone, email, and chat.</li><li>Troubleshooting basic hardware and software problems.</li><li>Resetting passwords and providing account support.</li><li>Documenting troubleshooting steps and resolutions.</li><li>Escalating complex issues to higher-level support teams.</li><li>Maintaining knowledge base articles.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or a related field preferred.</li><li>1+ years of experience in a help desk environment preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving skills.</li><li>Proficiency in using common office software.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for growth and development.</li><li>Dynamic and collaborative work environment.</li><li>Health insurance.</li><li>Paid Time Off.</li></ul></p><p><strong>A Day in the Life:</strong> Responding to user requests, troubleshooting issues, collaborating with other team members, researching solutions, and documenting resolutions.</p>