<p><strong>What role you will play in team:</strong>  You'll be providing first-line support to our clients, resolving technical issues and ensuring customer satisfaction.</p><p><strong>What you will do:</strong> You will troubleshoot issues, provide technical guidance, and document solutions.</p><p><strong>Key responsibility:</strong><ul><li>Provide first-line technical support to clients via phone and email.</li><li>Troubleshoot and resolve technical issues.</li><li>Document solutions and knowledge base articles.</li><li>Maintain up-to-date knowledge of company products and services.</li><li>Escalate complex issues to senior support staff.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in a technical field or equivalent experience.</li><li>0-1 year of experience in a customer support role (preferred).</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Basic knowledge of IT systems and software.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and comprehensive benefits package.</li><li>Opportunities for professional development.</li><li>A supportive and collaborative work environment.</li><li>Health insurance.</li><li>Paid time off.</li></ul></p><p><strong>A Day in the Life:</strong> Your day will be spent resolving technical issues, providing support to clients, documenting solutions, and collaborating with your team.</p>