<p><b>What role you will play in team:</b> Provide technical support to internal users, resolving IT issues and ensuring smooth operation of our IT infrastructure.</p><p><b>What you will do:</b> Diagnose and resolve technical problems, install and configure software, provide training to users, and ensure the security of our systems.</p><p><b>Key responsibility:</b><ul><li>Provide first and second level technical support to end users.</li><li>Diagnose and resolve hardware and software issues.</li><li>Install and configure computer systems, software, and peripherals.</li><li>Maintain accurate records of support requests and resolutions.</li><li>Provide training to users on software and hardware.</li><li>Ensure the security of company IT systems and data.</li><li>Collaborate with other IT staff to resolve complex issues.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field.</li><li>Experience in providing technical support.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Knowledge of network and system administration.</li><li>Excellent communication skills.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Health insurance and paid time off.</li><li>Casual dress code.</li><li>Onsite gym and other employee perks.</li></ul></p><p><b>A Day in the Life:</b> Responding to support tickets, troubleshooting technical problems, working on system updates and improvements, interacting with other IT team members.</p>