<p><b>What role you will play in team:</b> You will be part of a team providing technical support to Microsoft customers, troubleshooting issues and ensuring customer satisfaction.</p><p><b>What you will do:</b> Diagnose and resolve technical problems related to Microsoft products and services.  You will work directly with customers to find solutions.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to customers via phone, email and chat.</li><li>Diagnose and resolve technical issues related to Microsoft products.</li><li>Document troubleshooting steps and solutions.</li><li>Escalate complex issues to senior engineers.</li><li>Maintain a high level of customer satisfaction.</li><li>Stay up-to-date on the latest Microsoft products and technologies.</li><li>Contribute to the improvement of support processes.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or a related field.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with Microsoft operating systems and applications.</li><li>Ability to work independently and as part of a team.</li><li>Knowledge of ITIL framework is a plus.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Comprehensive health insurance.</li><li>Paid time off and holidays.</li><li>Employee stock options.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves troubleshooting customer issues, documenting solutions, collaborating with team members, and learning about new Microsoft technologies.</p>