<p><strong>What role you will play in team:</strong> Provide technical support and assistance to end-users in a financial institution. Collaborate effectively with other IT staff to resolve technical issues promptly and efficiently.</p><p><strong>What you will do:</strong> Troubleshoot computer hardware and software problems, respond to help desk tickets, provide remote support, and maintain IT documentation. Your work will ensure smooth and uninterrupted operations.</p><p><strong>Key responsibility:</strong><ul><li>Provide first-line technical support to end-users via phone, email, and chat.</li><li>Troubleshoot computer hardware and software problems, including network connectivity issues.</li><li>Resolve help desk tickets efficiently and effectively.</li><li>Provide remote support to users.</li><li>Maintain accurate and up-to-date IT documentation.</li><li>Assist with IT projects and initiatives as needed.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science, Information Technology or related field.</li><li>Experience providing technical support in a corporate environment.</li><li>Strong problem-solving and troubleshooting skills.</li><li>Proficient in using various hardware and software.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with ticketing systems and remote support tools.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional development and career advancement.</li><li>Health insurance and other employee benefits.</li><li>Paid time off and holidays</li><li>Employee recognition program</li></ul></p><p><strong>A Day in the Life:</strong> A typical day involves responding to user requests, troubleshooting technical problems, and ensuring the smooth operation of IT systems. You'll work closely with other IT staff to maintain high levels of support and service.</p>