<p><b>What role you will play in team:</b> You'll be providing technical support for Apple products to our valued customers, ensuring their satisfaction and a positive brand experience.</p><p><b>What you will do:</b>  You will troubleshoot technical issues, provide solutions, and escalate complex problems as needed.</p><p><b>Key responsibility:</b><ul><li>Provide technical support for Apple products via phone, email, and chat.</li><li>Diagnose and troubleshoot hardware and software issues.</li><li>Provide clear and concise solutions to customer problems.</li><li>Maintain accurate records of support interactions.</li><li>Escalate complex issues to senior support staff.</li><li>Keep up-to-date on new Apple products and technologies.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field (preferred).</li><li>Proven experience in providing technical support.</li><li>Extensive knowledge of Apple products and operating systems.</li><li>Excellent communication and customer service skills.</li><li>Ability to work independently and as part of a team.</li><li>Ability to work under pressure and meet deadlines.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and growth within Apple.</li><li>Health insurance.</li><li>Paid time off.</li><li>Employee discounts on Apple products.</li><li>A dynamic and innovative work environment.</li></ul></p><p><b>A Day in the Life:</b> You'll be troubleshooting issues, providing solutions, and ensuring that our customers have a positive Apple experience.</p>