<p><strong>What role you will play in team:</strong> You’ll provide technical support to our customers, resolving their issues efficiently and professionally.</p><p><strong>What you will do:</strong> You'll troubleshoot technical problems, provide guidance to customers, and document solutions.</p><p><strong>Key responsibility:</strong><ul><li>Provide first-level technical support to customers via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues related to banking systems and applications.</li><li>Document solutions and contribute to the knowledge base.</li><li>Escalate complex issues to senior support staff.</li><li>Maintain a high level of customer satisfaction.</li><li>Maintain up-to-date knowledge of banking systems and applications.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science or a related field.</li><li>Excellent communication and customer service skills.</li><li>Experience providing technical support is preferred.</li><li>Knowledge of banking systems is a plus.</li><li>Strong problem-solving and troubleshooting abilities.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Professional development opportunities.</li><li>Opportunities for career growth.</li><li>Health insurance and other employee benefits.</li><li>Paid time off.</li></ul></p><p><strong>A Day in the Life:</strong>  A typical day involves assisting customers with technical issues, troubleshooting problems, providing solutions, and documenting processes to continuously improve the support experience.</p>