<p><strong>What role you will play in team:</strong> Provide technical support to our clients, resolving issues and ensuring satisfaction.</p><p><strong>What you will do:</strong> Diagnose technical problems, provide solutions, and document support interactions.</p><p><strong>Key responsibility:</strong><ul><li>Responding to client inquiries via phone, email, and chat.</li><li>Diagnosing and resolving technical issues.</li><li>Providing technical support and guidance to clients.</li><li>Documenting support interactions and resolutions.</li><li>Maintaining knowledge base articles and FAQs.</li><li>Escalating complex issues to senior support staff.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in a related field (preferred).</li><li>Experience in providing technical support.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and analytical skills.</li><li>Knowledge of relevant software and hardware.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Paid time off.</li><li>Opportunities for professional growth.</li><li>Health insurance.</li><li>Friendly and supportive work environment.</li></ul></p><p><strong>A Day in the Life:</strong>  A typical day involves responding to client requests, troubleshooting issues, documenting solutions, and collaborating with other team members to resolve more complex problems.</p>