<p><b>What role you will play in team:</b> Provide technical support to resolve issues relating to software applications, networks, and hardware. You will work collaboratively within a team to deliver excellent support.</p><p><b>What you will do:</b> Diagnose and resolve technical issues, providing support to end-users via phone and email and documenting resolutions for future reference.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to end-users.</li><li>Diagnose and resolve hardware and software issues.</li><li>Troubleshoot network connectivity problems.</li><li>Maintain detailed records of support interactions.</li><li>Escalate complex issues to senior support staff.</li><li>Maintain a high level of customer satisfaction.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with IT support and troubleshooting.</li><li>Knowledge of various operating systems and software applications.</li><li>Experience with ticketing systems.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Professional development opportunities.</li><li>Comprehensive health insurance.</li><li>Paid time off and holidays.</li><li>A supportive and collaborative work environment.</li></ul></p><p><b>A Day in the Life:</b> A typical day includes resolving user issues, troubleshooting technical problems, documenting solutions, collaborating with team members, attending training sessions, and maintaining up-to-date knowledge of IT systems.</p>