<p><b>What role you will play in team:</b>  You will provide technical support to our employees, troubleshooting hardware and software issues, and ensuring smooth operations of our IT infrastructure.</p><p><b>What you will do:</b> Diagnose and solve IT problems, provide training, install and configure software, and work with other IT staff to improve our systems.</p><p><b>Key responsibility:</b><ul><li>Provide first-line technical support to end-users.</li><li>Troubleshoot and resolve hardware and software issues.</li><li>Install and configure computer systems and peripherals.</li><li>Maintain detailed records of support requests and solutions.</li><li>Provide user training on various software applications.</li><li>Ensure the security and integrity of company data.</li><li>Collaborate with other IT team members to improve support processes.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or a related field.</li><li>Experience in providing technical support in an IT environment.</li><li>Strong troubleshooting and problem-solving abilities.</li><li>Knowledge of Windows and other operating systems.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and comprehensive benefits.</li><li>Professional development opportunities.</li><li>Health insurance and paid time off.</li><li>Casual dress code.</li><li>Employee resource groups.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves answering user support calls, resolving software issues, performing remote troubleshooting and collaborating with the team on larger IT projects.</p>