<p><b>What role you will play in team:</b> You'll be the friendly voice of our company, providing exceptional customer service to policyholders and prospective clients, building trust and loyalty.</p><p><b>What you will do:</b> You will answer inquiries, resolve issues, process transactions, and ensure clients have a positive experience with our life insurance products and services.</p><p><b>Key responsibility:</b><ul><li>Answering customer inquiries via phone, email, and chat.</li><li>Resolving customer issues and complaints efficiently and effectively.</li><li>Processing policy changes and transactions accurately.</li><li>Providing information about life insurance products and services.</li><li>Maintaining accurate records of customer interactions.</li><li>Escalating complex issues to appropriate personnel.</li><li>Meeting or exceeding customer satisfaction targets.</li><li>Collaborating with other teams to ensure seamless customer experience.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent; Bachelor's degree preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service skills and empathy.</li><li>Ability to work independently and as part of a team.</li><li>Problem-solving and conflict-resolution skills.</li><li>Proficiency in relevant software and systems.</li><li>Experience in a customer service role is preferred.</li><li>Basic knowledge of life insurance products a plus</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and advancement.</li><li>Positive and supportive work environment.</li><li>Health insurance, paid leaves</li></ul></p><p><b>A Day in the Life:</b> Your day will involve answering customer calls, resolving issues, providing information, and ensuring each client receives exceptional service, building positive relationships.</p>