<p><strong>What role you will play in team:</strong> You will be the first point of contact for our life insurance policyholders, providing excellent customer service and support.</p><p><strong>What you will do:</strong> You will answer inquiries, resolve issues, and provide information about policies and procedures.</p><p><strong>Key responsibility:</strong><ul><li>Answer policyholder inquiries via phone, email, and chat</li><li>Resolve customer issues and complaints efficiently</li><li>Provide information about policies, procedures, and benefits</li><li>Maintain accurate records of customer interactions</li><li>Escalate complex issues to supervisors</li><li>Contribute to a positive customer experience</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving and decision-making skills</li><li>Experience in customer service preferred</li><li>Knowledge of life insurance products and procedures helpful</li><li>Proficiency in using CRM software</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package</li><li>Opportunities for advancement</li><li>Training and development opportunities</li><li>Positive and supportive work environment</li></ul></p><p><strong>A Day in the Life:</strong> A typical day involves answering phone calls, responding to emails, resolving customer issues, and providing exceptional service to life insurance policyholders.</p>