<p><strong>What role you will play in team:</strong>  You will be the first point of contact for our clients, providing excellent customer service and resolving queries efficiently.</p><p><strong>What you will do:</strong> Handle incoming calls and emails, answer customer inquiries, resolve complaints, and provide support related to life insurance policies.</p><p><strong>Key responsibility:</strong><ul><li>Handling inbound calls and emails from customers</li><li>Answering customer inquiries regarding policies, claims, and other related matters</li><li>Resolving customer complaints and issues in a timely and efficient manner</li><li>Providing accurate and helpful information to customers</li><li>Maintaining detailed records of customer interactions</li><li>Escalating complex issues to appropriate personnel</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent</li><li>Excellent communication and interpersonal skills</li><li>Strong customer service orientation</li><li>Ability to work effectively in a fast-paced environment</li><li>Proficiency in MS Office Suite</li><li>Basic knowledge of life insurance products (preferred)</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional development</li><li>A supportive and friendly work environment</li><li>Comprehensive training program</li><li>Performance-based incentives</li></ul></p><p><strong>A Day in the Life:</strong> You’ll be taking customer calls, addressing their inquiries, resolving issues, and providing a seamless and positive customer experience.</p>