<p><strong>What role you will play in team:</strong> You'll be the voice of Chubb, providing exceptional customer service and support to our policyholders.</p><p><strong>What you will do:</strong> Handle incoming calls and emails, resolve customer inquiries, and provide information about life insurance products and services.</p><p><strong>Key responsibility:</strong><ul><li>Answer incoming calls and emails from policyholders</li><li>Resolve customer inquiries and complaints efficiently and professionally</li><li>Provide accurate information about life insurance products and services</li><li>Process policy changes and updates</li><li>Maintain accurate records of customer interactions</li><li>Escalate complex issues to appropriate personnel</li><li>Meet or exceed customer service targets</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Excellent communication and interpersonal skills</li><li>Strong customer service orientation</li><li>Ability to work independently and as part of a team</li><li>Proficiency in MS Office and CRM software</li><li>Knowledge of life insurance products is a plus</li><li>Ability to handle high call volumes</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package</li><li>Comprehensive training program</li><li>Opportunities for career advancement</li><li>Positive and supportive work environment</li></ul></p><p><strong>A Day in the Life:</strong> A day will involve handling a large volume of customer calls and emails, ensuring each client receives prompt and accurate information and resolution to their inquiries.</p>