<p><b>What role you will play in team:</b>  You'll be the first point of contact for customers, providing support and resolving issues.</p><p><b>What you will do:</b> Answer phone calls, emails, and chats; process claims and provide general information about insurance products.</p><p><b>Key responsibility:</b><ul><li>Answer inbound calls, emails, and chats from customers.</li><li>Resolve customer inquiries and complaints in a timely and efficient manner.</li><li>Process claims according to established procedures.</li><li>Provide information about insurance products and services.</li><li>Maintain accurate records of customer interactions.</li><li>Escalate complex issues to appropriate personnel.</li><li>Maintain a high level of customer satisfaction.</li><li>Contribute to a positive and supportive team environment.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and customer service skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Proficiency in MS Office Suite.</li><li>Experience in a customer service role is a plus.</li><li>Familiarity with insurance principles is preferred.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Paid time off and holidays.</li><li>Supportive work environment.</li></ul></p><p><b>A Day in the Life:</b> Your day will involve handling customer inquiries, resolving issues, and providing excellent customer support while adhering to company policies.</p>