<p><strong>What role you will play in team:</strong> You'll be a vital part of our customer support team, assisting policyholders with their inquiries and resolving issues efficiently.</p><p><strong>What you will do:</strong>  You will answer phone calls, emails, and other communication channels, addressing customer concerns and providing solutions.</p><p><strong>Key responsibility:</strong><ul><li>Answer incoming calls and emails from policyholders.</li><li>Provide accurate and timely information regarding policy benefits, claims, and other inquiries.</li><li>Resolve customer issues and complaints efficiently and effectively.</li><li>Maintain accurate records of customer interactions.</li><li>Collaborate with other departments to resolve complex issues.</li><li>Maintain a high level of customer satisfaction.</li><li>Adhere to company policies and procedures.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and decision-making skills.</li><li>Proficiency in computer applications.</li><li>Experience in customer service (preferred).</li><li>Knowledge of insurance industry helpful but not mandatory.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for growth within the company.</li><li>Supportive and collaborative work environment.</li><li>Medical insurance.</li><li>Paid time off.</li></ul></p><p><strong>A Day in the Life:</strong>  Your day will involve responding to customer inquiries, resolving issues, and ensuring a positive customer experience.</p>