<p><b>What role you will play in team:</b> Provide exceptional customer support to policyholders, answering queries, resolving issues, and ensuring a positive customer experience.</p><p><b>What you will do:</b> You will handle incoming calls, emails, and other communication channels, providing timely and accurate assistance to clients.</p><p><b>Key responsibility:</b><ul><li>Answer customer inquiries regarding insurance policies and procedures.</li><li>Resolve customer complaints and issues effectively.</li><li>Provide information on insurance products and services.</li><li>Maintain accurate records of customer interactions.</li><li>Escalate complex issues to appropriate personnel.</li><li>Adhere to company policies and procedures.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent; Bachelor's degree preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and decision-making skills.</li><li>Proficiency in MS Office Suite.</li><li>Experience with customer service software (preferred).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Comprehensive training program.</li><li>Opportunities for career advancement.</li><li>Supportive work environment.</li><li>Health insurance.</li></ul></p><p><b>A Day in the Life:</b> You will spend the day handling customer inquiries, resolving issues, providing information, and ensuring customers have a positive experience. You will work efficiently and effectively to resolve issues and contribute to a positive brand image.</p>