<p><b>What role you will play in team:</b>Provide excellent customer service by addressing client inquiries, resolving issues, and maintaining positive client relationships.</p><p><b>What you will do:</b>Answer client calls and emails, handle complaints, and provide information about insurance policies and procedures.</p><p><b>Key responsibility:</b><ul><li>Answer inbound calls and emails from customers.</li><li>Provide information about insurance policies and procedures.</li><li>Resolve customer complaints and issues efficiently and effectively.</li><li>Maintain accurate records of customer interactions.</li><li>Identify and escalate complex issues to appropriate departments.</li><li>Maintain a high level of customer satisfaction.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent; college degree preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and conflict-resolution skills.</li><li>Experience in a customer service environment (preferred).</li><li>Proficiency in relevant software and systems.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and advancement.</li><li>Training and development programs.</li><li>Positive and supportive work environment.</li><li>Incentive programs for performance.</li></ul></p><p><b>A Day in the Life:</b>A day involves addressing client inquiries, resolving issues, maintaining positive relationships, ensuring client satisfaction.</p>