<p><strong>What role you will play in team:</strong> Provide excellent customer support to Upstox users, resolving queries and issues efficiently.</p><p><strong>What you will do:</strong> Respond to customer inquiries via phone, email, and chat, troubleshoot technical issues, and escalate complex problems.</p><p><strong>Key responsibility:</strong><ul><li>Answering customer inquiries regarding Upstox products and services.</li><li>Troubleshooting technical issues and providing solutions.</li><li>Escalating complex problems to senior support staff.</li><li>Maintaining accurate records of customer interactions.</li><li>Adhering to customer service standards and procedures.</li><li>Contributing to a positive customer experience.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in any discipline.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and troubleshooting abilities.</li><li>Proficiency in using customer relationship management (CRM) software.</li><li>Patience and empathy when dealing with customers.</li><li>Ability to work in a fast-paced environment.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and advancement.</li><li>Positive and supportive work environment.</li><li>Paid time off and other employee benefits.</li><li>Training and development opportunities.</li></ul></p><p><strong>A Day in the Life:</strong> Your day will consist of responding to customer inquiries, resolving issues, and maintaining accurate records.</p>