<p><b>What role you will play in team:</b> You will provide first-line technical support to our clients. </p><p><b>What you will do:</b> You will resolve technical issues, answer queries, and escalate complex problems to senior support staff.</p><p><b>Key responsibility:</b><ul><li>Providing technical support to clients via phone, email, and chat</li><li>Troubleshooting and resolving technical issues</li><li>Maintaining accurate records of client interactions</li><li>Escalating complex problems to senior support staff</li><li>Working effectively as part of a team</li><li>Meeting customer satisfaction targets</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field</li><li>Excellent communication and customer service skills</li><li>Strong problem-solving abilities</li><li>Knowledge of operating systems and software applications</li><li>Familiarity with IT support tools and ticketing systems</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional development</li><li>A dynamic and supportive work environment</li><li>Opportunities to work on challenging projects</li></ul></p><p><b>A Day in the Life:</b> You'll be answering client queries and resolving technical issues remotely, working within a team to meet performance targets. </p>