<p><strong>What role you will play in team:</strong> Provide technical support to clients, troubleshooting hardware and software issues.</p><p><strong>What you will do:</strong> Diagnose and resolve technical problems, guide clients through troubleshooting steps, escalate complex issues.</p><p><strong>Key responsibility:</strong><ul><li>Responding to client support requests via phone, email, and chat</li><li>Diagnosing and resolving hardware and software issues</li><li>Providing technical guidance to clients</li><li>Documenting support interactions</li><li>Escalating complex issues to senior engineers</li><li>Maintaining knowledge base articles</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Diploma or Bachelor's degree in Computer Science or related field</li><li>Good understanding of computer hardware and software</li><li>Excellent troubleshooting and problem-solving skills</li><li>Strong communication skills</li><li>Ability to work independently and as part of a team</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits</li><li>Opportunities for professional development</li><li>Positive and supportive work environment</li><li>Health benefits</li><li>Paid time off</li></ul></p><p><strong>A Day in the Life:</strong> Diagnosing technical problems, guiding clients, documenting solutions, and collaborating with team members.</p>