<p><strong>What role you will play in team:</strong>  Provide first-line support to clients, ensuring timely resolution of technical issues.</p><p><strong>What you will do:</strong> Troubleshoot technical problems, provide guidance on software usage, and escalate complex issues to senior support staff.</p><p><strong>Key responsibility:</strong><ul><li>Responding to client inquiries via phone, email, and chat</li><li>Troubleshooting technical issues and providing solutions</li><li>Documenting support interactions in a ticketing system</li><li>Escalating complex issues to senior support staff</li><li>Maintaining knowledge base articles</li><li>Meeting service level agreements (SLAs)</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in a related field</li><li>Excellent communication and problem-solving skills</li><li>Familiarity with common software applications</li><li>Ability to work independently and as a team member</li><li>Basic technical knowledge</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits</li><li>Professional development opportunities</li><li>Supportive work environment</li><li>Medical insurance</li><li>Paid leave</li></ul></p><p><strong>A Day in the Life:</strong> Responding to client requests, troubleshooting issues, collaborating with team members, and keeping records of interactions.</p>