<p><b>What role you will play in team:</b> You will be a part of a dynamic team providing first-line technical support to our clients.  You'll learn and grow your skills while collaborating with senior technicians.</p><p><b>What you will do:</b> Troubleshoot basic IT issues, resolve hardware and software problems, assist users remotely and on-site. </p><p><b>Key responsibility:</b><ul><li>Provide technical support to end-users via phone, email, and chat.</li><li>Troubleshoot and resolve hardware and software issues.</li><li>Document troubleshooting steps and resolutions.</li><li>Maintain and update IT documentation.</li><li>Assist with IT projects as needed.</li><li>Work independently and as part of a team.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in a related field or equivalent experience.</li><li>Strong problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Basic knowledge of computer hardware and software.</li><li>Proficiency in Microsoft Office Suite.</li><li>Experience with ticketing systems a plus.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Positive and collaborative work environment.</li><li>Health insurance, Paid Time Off</li><li>Employee Assistance program</li></ul></p><p><b>A Day in the Life:</b> You’ll start by checking your tickets, prioritizing issues, and resolving them through remote access or on-site visits.  You'll collaborate with colleagues, documenting your work, and learning from experienced professionals.</p>