<p><strong>What role you will play in team:</strong>  You'll provide first-line support to our clients and colleagues, resolving technical and administrative issues.</p><p><strong>What you will do:</strong> You will troubleshoot issues, document solutions, and escalate complex problems to senior staff.</p><p><strong>Key responsibility:</strong><ul><li>Responding to client inquiries via phone and email</li><li>Troubleshooting technical issues</li><li>Documenting solutions and processes</li><li>Escalating complex problems to senior staff</li><li>Maintaining accurate records and logs</li><li>Following established procedures and guidelines</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree or equivalent experience</li><li>Excellent communication and interpersonal skills</li><li>Basic technical troubleshooting skills</li><li>Strong problem-solving abilities</li><li>Proficiency in Microsoft Office Suite</li><li>Ability to work independently and as part of a team</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional development</li><li>Health insurance</li><li>Paid time off</li><li>Supportive and collaborative work environment</li></ul></p><p><strong>A Day in the Life:</strong>  A typical day involves responding to client inquiries, troubleshooting issues, documenting solutions, and collaborating with colleagues to resolve complex problems.</p>