<p><b>What role you will play in team:</b> You'll be a key member of our IT support team, providing first-line assistance to our employees.</p><p><b>What you will do:</b> You'll troubleshoot technical issues, answer questions, and escalate complex problems to senior staff.</p><p><b>Key responsibility:</b><ul><li>Providing technical support via phone, email, and chat</li><li>Troubleshooting computer hardware and software problems</li><li>Assisting with network issues</li><li>Maintaining IT equipment inventory</li><li>Documenting and resolving IT incidents</li><li>Escalating complex issues to senior technicians</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field (preferred)</li><li>Strong problem-solving skills</li><li>Excellent communication and interpersonal skills</li><li>Knowledge of common operating systems and software applications</li><li>Experience with IT ticketing systems (desirable)</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional development</li><li>A supportive and collaborative work environment</li><li>Career growth potential within a dynamic company</li></ul></p><p><b>A Day in the Life:</b> Your day will be filled with diverse tasks assisting colleagues with their technical needs, learning and developing your IT support skills.</p>