<p><b>What role you will play in team:</b> Provide excellent customer support via phone and email, resolving customer issues and ensuring customer satisfaction.</p><p><b>What you will do:</b> Handle customer inquiries, troubleshoot technical issues, and escalate complex problems to senior representatives.</p><p><b>Key responsibility:</b><ul><li>Respond to customer inquiries via phone and email</li><li>Troubleshoot and resolve technical issues</li><li>Document customer interactions and resolutions</li><li>Escalate complex issues to senior representatives</li><li>Meet individual and team performance targets</li><li>Maintain a positive and professional attitude</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving skills</li><li>Ability to work in a fast-paced environment</li><li>Proficiency in English, additional languages a plus</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Opportunities for career advancement</li><li>Paid training and development</li><li>Supportive and collaborative work environment</li><li>Employee recognition programs</li></ul></p><p><b>A Day in the Life:</b> A typical day involves handling customer inquiries, troubleshooting technical problems, documenting interactions, and collaborating with team members to resolve complex issues.</p>