<p><strong>What role you will play in team:</strong> You will join our dedicated IT support team, providing first-line assistance to our employees.</p><p><strong>What you will do:</strong> Troubleshoot technical issues, answer user queries, and escalate complex problems to senior technicians.  You will learn about various IT systems and procedures.</p><p><strong>Key responsibility:</strong><ul><li>Provide first-level IT support to end users.</li><li>Troubleshoot common hardware and software issues.</li><li>Assist with account management and password resets.</li><li>Document and track support requests.</li><li>Maintain a knowledge base of frequently asked questions.</li><li>Escalate complex issues to senior technicians.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science or related field.</li><li>Basic understanding of IT infrastructure.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with Windows and other operating systems.</li><li>Familiarity with common IT support tools.</li><li>Ability to work independently and collaboratively.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Comprehensive training and development programs.</li><li>Opportunity for career advancement.</li><li>Collaborative work environment.</li><li>Health insurance coverage and other benefits.</li></ul></p><p><strong>A Day in the Life:</strong> You will answer incoming support calls, remotely troubleshoot issues, document resolutions, and continually learn new technologies while improving problem-solving skills.</p>