<p><b>What role you will play in team:</b> You will be part of a team providing first and second line IT support to employees. Your prompt assistance ensures smooth operations.</p><p><b>What you will do:</b> You will troubleshoot IT issues, resolve problems, and provide technical assistance. You will document your activities.</p><p><b>Key responsibility:</b><ul><li>Provide first and second line IT support to employees</li><li>Troubleshoot and resolve hardware and software problems</li><li>Install and configure computer systems and peripherals</li><li>Maintain IT equipment and inventory</li><li>Provide technical assistance to users</li><li>Document all support requests and resolutions</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree or equivalent in IT or a related field</li><li>0-1 year of experience in IT support</li><li>Knowledge of Windows and Mac operating systems</li><li>Familiarity with networking concepts</li><li>Excellent communication and problem-solving skills</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Opportunities for career growth</li><li>Training and development programs</li><li>Work from home option</li></ul></p><p><b>A Day in the Life:</b> You'll be answering help desk calls, troubleshooting problems, and providing assistance to employees.</p>