<p><strong>What role you will play in team:</strong>Provide excellent customer service to policyholders and resolve their inquiries effectively.</p><p><strong>What you will do:</strong>Handle incoming calls, emails, and other communication channels to address customer needs.</p><p><strong>Key responsibility:</strong><ul><li>Answer incoming calls and emails from policyholders.</li><li>Resolve customer inquiries and complaints.</li><li>Provide information about life insurance policies and procedures.</li><li>Process policy changes and updates.</li><li>Maintain accurate records of customer interactions.</li><li>Escalate complex issues to senior staff.</li><li>Comply with all company policies and procedures.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Problem-solving and analytical skills.</li><li>Proficiency in using computer systems.</li><li>Basic understanding of life insurance is a plus.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Positive and supportive work environment.</li></ul></p><p><strong>A Day in the Life:</strong>A typical day involves answering customer inquiries, resolving issues, and providing information about policies.  You’ll use various communication channels and collaborate with other departments as needed.</p>