<p><strong>What role you will play in team:</strong> You will be the voice of ManipalCigna, providing exceptional customer service and resolving queries efficiently.</p><p><strong>What you will do:</strong> Handle incoming customer calls, emails, and chats, addressing their needs and concerns related to insurance policies.</p><p><strong>Key responsibility:</strong><ul><li>Answering customer inquiries regarding policy information, claims, and benefits.</li><li>Resolving customer complaints and issues in a timely and efficient manner.</li><li>Maintaining accurate records of customer interactions.</li><li>Following up on customer requests and ensuring their satisfaction.</li><li>Adhering to company policies and procedures.</li><li>Escalating complex issues to senior staff.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and analytical skills.</li><li>Ability to work in a fast-paced environment.</li><li>Proficiency in MS Office.</li><li>Customer service experience preferred</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth.</li><li>Supportive and collaborative work environment.</li><li>Paid time off.</li><li>Health Insurance</li></ul></p><p><strong>A Day in the Life:</strong>You'll be handling a range of customer queries, resolving issues, and ensuring everyone has a positive experience with ManipalCigna.  Expect a fast-paced, problem-solving role with opportunities for growth.</p>