<p><b>What role you will play in team:</b> You will be the primary point of contact for our customers, resolving queries and ensuring their satisfaction.</p><p><b>What you will do:</b> You'll answer customer calls, resolve complaints, and provide information about our insurance products and services.</p><p><b>Key responsibility:</b><ul><li>Answer incoming calls and respond to customer inquiries.</li><li>Resolve customer complaints and issues in a timely and efficient manner.</li><li>Provide information about our insurance products and services.</li><li>Maintain accurate records of all customer interactions.</li><li>Identify and escalate complex issues to senior staff.</li><li>Meet individual and team performance goals.</li><li>Maintain a high level of customer satisfaction.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>0-1 year of experience in customer service is preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and conflict resolution skills.</li><li>Proficiency in Microsoft Office Suite.</li><li>Ability to work in a fast-paced environment.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and advancement.</li><li>Positive and supportive work environment.</li><li>Health insurance and other employee benefits.</li><li>Paid time off and holidays.</li></ul></p><p><b>A Day in the Life:</b> You'll spend your day assisting customers over the phone and email, resolving their issues, and making sure their experiences are positive.</p>