<p><b>What role you will play in team:</b> You will provide excellent customer service to our policyholders, addressing their inquiries and resolving their issues. You’ll be a key point of contact for our clients.</p><p><b>What you will do:</b> You will answer inbound calls, emails, and other communication channels, providing prompt and efficient service. You’ll also process simple requests and escalate complex issues as needed.</p><p><b>Key responsibility:</b><ul><li>Answering inbound customer calls, emails, and other inquiries.</li><li>Providing prompt and efficient service to policyholders.</li><li>Processing simple customer requests.</li><li>Escalating complex issues to appropriate personnel.</li><li>Maintaining accurate records of customer interactions.</li><li>Adhering to company policies and procedures.</li><li>Meeting performance metrics.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service skills.</li><li>Proficiency in MS Office Suite.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits.</li><li>Opportunities for career advancement.</li><li>Positive and supportive work environment.</li><li>Comprehensive training.</li><li>Health Insurance</li></ul></p><p><b>A Day in the Life:</b> You’ll spend your day helping customers by answering their questions, resolving their problems, and ensuring a positive experience.</p>